Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

NIKOLAS WARREN

Sumter,South Carolina

Summary

Detail-oriented Computer Technician with an Associate’s degree in Computer Science from South Plains College. Proven expertise in troubleshooting, repairs, and system installations, consistently resolving technical issues to ensure optimal performance and minimal downtime. Strong management, problem-solving, and customer service skills contribute to successful team collaboration and enhanced user satisfaction. Aiming to leverage technical acumen and diagnostic skills in a dynamic environment that fosters professional growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Computer Repair Technician

RWW Enterprises
Lubbock, Texas
06.2022 - 01.2024
  • Diagnosed hardware and software problems.
  • Extended lifespan of equipment through regular upgrades and repairs.
  • Communicated solutions clearly to non-technical users.
  • Oversaw parts and tool inventory to guarantee availability for repairs.
  • Developed practices enhancing overall troubleshooting efficiency.
  • Instructed customers in best practices to ensure prolonged device functionality.
  • Assessed computer performance issues to identify root cause of problems.
  • Provided technical support for customers with both hardware and software related questions.
  • Completed data recovery from failed hard drives using specialized tools and techniques.
  • Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
  • Installed operating systems and applications software on customer computers.

Manager

Harrigans Bar and Grill
Lubbock, Texas
05.2022 - 06.2024
  • Oversaw daily operations of the restaurant, ensuring a high-quality dining experience for guests while maximizing efficiency and profitability
  • Led and motivated a team of 45 staff members, fostering a positive work environment and promoting professional development
  • Developed and implemented operational procedures, resulting in improved service speed and customer satisfaction
  • Managed inventory and supplier relationships, optimizing stock levels and minimizing waste while maintaining quality standards
  • Conducted staff training on food safety, customer service, and menu knowledge, enhancing team performance and guest interactions
  • Coached, mentored, and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.

Shift Lead

Dominos
Lubbock, Texas
03.2020 - 06.2021
  • Supervised daily operations during shifts, ensuring a smooth workflow and exceptional customer service
  • Led a team of 20 employees, providing training and support to enhance performance, while maintaining the highest standards
  • Managed inventory levels and placed orders to ensure stock availability, reducing waste and optimizing efficiency
  • Handled customer complaints and feedback with professionalism, turning challenges into opportunities
  • Implemented promotional strategies to boost sales and enhance customer engagement, contributing to overall store success
  • Demonstrated strong leadership by breaking weekly sales record.
  • Maintained compliance with health and safety regulations, ensuring a clean and safe work environment for staff and customers

Server/Bartender

Red Robin
Lubbock, Texas
08.2021 - 05.2022
  • Provide exceptional customer service in a fast-paced environment, ensuring a positive dining experience for all guests
  • Expertly mix and serve a variety of alcoholic and non-alcoholic beverages, adhering to company standards and local regulations
  • Collaborate with kitchen staff to deliver timely and accurate food orders, maintaining communication with guests regarding their orders and any special requests
  • Manage cash and credit transactions efficiently, ensuring accuracy in billing and handling of payments
  • Maintain cleanliness and organization of the bar and dining areas, adhering to health and safety regulations
  • Upsell menu items and promotions, contributing to increased sales and enhancing guest satisfaction
  • Train new staff on bar and service protocols, fostering a team-oriented atmosphere

Education

associates - computer science

SOUTH PLAINS COLLEGE
LEVELLAND, TEXAS
01.2021

Skills

  • C/C
  • Programming
  • Python
  • TABC
  • Food Handler
  • Technical Support fundamentals
  • Desktop and laptop installations
  • Skilled with both hand and power tools
  • Help desk assistance
  • Hardware and software installation
  • PC refurbishment

References

  • Angelica Garcia, Domino's Store Manager, 806-549-0187
  • Patrick Garcia, Harrigan's General Manager, 806-368-8008
  • Trish Rodriguez, CFO, RWW Enterprises, 806-445-1607

Certification

https://coursera.org/share/777b2b3592cc7cd9f5666972c41ce2f6

Timeline

Computer Repair Technician

RWW Enterprises
06.2022 - 01.2024

Manager

Harrigans Bar and Grill
05.2022 - 06.2024

Server/Bartender

Red Robin
08.2021 - 05.2022

Shift Lead

Dominos
03.2020 - 06.2021

associates - computer science

SOUTH PLAINS COLLEGE

Similar Profiles

CREATE PROFILE
NIKOLAS WARREN