Nikolaus Gregory
Gallatin,US
Summary
Operations leader with extensive experience in logistics and account management at Amazon. Proven ability to scale operations, develop innovative solutions, and manage key partner relationships. Expertise in data-driven strategies and operational efficiency through technology and collaboration.
Overview
12
12
years of professional experience
Work History
Manager – DSP Shared Services
Amazon
05.2025 - Current
- As Manager of Account Managers at Amazon, I lead strategic initiatives and team development while driving operational excellence across the DSP network. Serve as a key leader in both day-to-day operations and transformational projects, including program management of global CRM implementations. Focus on scalable solutions, process improvements, and fostering a culture of innovation.
- Spearheaded development of automated workflows and operational dashboards, resulting in reduction of manual processes and enhanced data visibility across the network
- Led cross-functional program management of CRM pilot initiatives, successfully designing and implementing scalable solutions now being adopted across global markets.
- Implemented team performance metrics and KPIs that increased operational efficiency by 25% and improved partner satisfaction scores to 90+%.
Account Manager
Amazon
07.2024 - 05.2025
- As Account Manager at Amazon, I pioneered innovative approaches to DSP support and relationship management, establishing foundational frameworks that transformed standard account management into data-driven, customer-centric partnerships. Developed and implemented scalable solutions that would later be adopted as network-wide standards for DSP operations and support.
- Used innovative AI-powered training platform to create training initiatives for DSPs and internal teams across the network.
- Collaborated on a strategic account management playbook that improved onboarding time for new account managers by 50%.
- Developed relationship-first approach to partner management, resulting in 95% positive feedback and selection as pilot program leader for future network innovations.
Carrier Performance Specialist
Amazon
09.2022 - 07.2024
- As a key player in freight carrier operations, I implemented comprehensive performance monitoring systems and data-driven analysis that transformed carrier efficiency across line haul and intermodal logistics. Through strategic auditing and root cause analysis, I developed and launched scalable solutions that generated $2.5 million in network savings and reduced annual labor costs by $20,000. This involved managing partner relationships with business objectives while leading cross-functional initiatives between Transportation, Tech, and Legal teams, to establish new operational standards that enhanced network-wide performance.
Customs Brokerage Specialist
Amazon
07.2021 - 09.2022
- As a key facilitator of U.S. imports, I managed complex international vendor relationships while ensuring strict adherence to U.S. Customs and regulatory agency requirements. Demonstrated meticulous attention to detail in maintaining data integrity and documentation standards across thousands of inbound shipments, effectively preventing costly delays and compliance penalties. I leveraged strong cross-functional communication skills to coordinate with global supply chain teams, resulting in streamlined processes and enhanced on-time delivery performance.
Account Representative
Custom Packaging
07.2019 - 07.2021
- I successfully managed a high value portfolio specializing in custom corrugated POP displays for national brands, overseeing end-to-end production from concept to delivery. Demonstrated expertise in pricing strategy, procurement optimization, and logistics coordination while maintaining excellence in client relations. Consistently recognized for exceptional customer service and proactive problem-solving, resulting in on-time, within-budget deliveries through effective cross-department collaboration and meticulous project management.
Digital Marketing Sales Specialist
Lebanon Publishing Company
01.2018 - 07.2019
- I led digital marketing consultations for local businesses, developing comprehensive strategies to enhance online presence and drive measurable ROI. Designed and implemented creative marketing campaigns while providing expert guidance on digital platforms and emerging trends. Simultaneously served as the primary digital training resource for the sales team, conducting workshops on marketing best practices and new digital initiatives. Consistently exceeded sales targets through strategic client relationship management and innovative campaign solutions.
Retail Sales Roles
Brooks Brothers Factory Store & Wilsons Leather
01.2013 - 01.2018
- Results-driven retail professional with 5 years of experience in luxury and specialty retail environments. Demonstrated excellence in building lasting client relationships through personalized service while managing key store operations including inventory control, visual merchandising, and sales team coordination. Developed strong foundation in consultative selling, business operations, and team leadership, consistently delivering exceptional customer experiences in high-end retail settings.
Education
Bachelor of Science - Business Management
Western Governors University
01.2024
Skills
- Leadership & Management
- Team Leadership
- Project Management
- Cross-functional Collaboration
- Change Management
- Performance Optimization
- Operations & Analytics
- Operations Management
- Logistics & Supply Chain
- Data Analysis
- Process Improvement
- Root Cause Analysis
- KPI Development
- Technical Skills
- Salesforce
- Microsoft Office Suite
- Excel Advanced
- AI Development
- CRM Implementation
- Business Intelligence Tools
- Business Development
- Account Management
- B2B Sales
- Conflict Resolution
- Strategic Planning
- Client Relationship Management
- Stakeholder Management
- Marketing & Communications
- Digital Marketing
- SEO
- Public Speaking
- Training & Development
- Customer Experience
- Strategic Communications
Timeline
Manager – DSP Shared Services
Amazon
05.2025 - Current
Account Manager
Amazon
07.2024 - 05.2025
Carrier Performance Specialist
Amazon
09.2022 - 07.2024
Customs Brokerage Specialist
Amazon
07.2021 - 09.2022
Account Representative
Custom Packaging
07.2019 - 07.2021
Digital Marketing Sales Specialist
Lebanon Publishing Company
01.2018 - 07.2019
Retail Sales Roles
Brooks Brothers Factory Store & Wilsons Leather
01.2013 - 01.2018
Bachelor of Science - Business Management
Western Governors University
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