Nikolaus Murray

Answer incoming calls and complete the entire check in and check out process according to Zutek and customer requirements.

Monitor daily schedule to confirm on time arrival of all technicians.

Ensure forms, pictures, and other documentation for all jobs are updated on appropriate Zutek platforms.

Send installation summary and deliverables to customers daily on all jobs.

Escalate issues to Project Manager for a successful resolution.

Ensure information is accurately entered into Zutek systems.

Inform and communicate with clients regarding technician’s status that include cancellations or tardiness.

Initiate ticket process from all customer requests.

Confirm the technicians have all required installation guides and understands the full scope of work of the project and has the required tools available to perform the scope of work prior to recruiting the technician.

Confirm tickets are in the correct status (wait review, wait paperwork, wait tracking, wait movement and wait PO).

Review job costs and margins to confirm the project is running within set boundaries,budgets, and escalate to the Project Manager for unexpected expenses and reduced margins.

Plan the installation schedule, set routes and assign technicians.

Recruit new technicians through FieldNation’s database.

• Answered client queries and complaints to provide strong customer service.
• Wrote and edited content for operations, marketing and public relations needs.
• Oversaw photography submissions.
• Worked closely with the Editor and Chief to ensure magazine's overall brand was successful.
• Reached out to various brands and publicists to coordinator interviews and photoshoots.
• Submitted questions for artist interviews.
• Reviewed photoshoots prior to retouching.
• Developed mood boards for editorial production.
• Booked venues and photography studios through Peerspace.
• https://www.instagram.com/nikolausjamesmurray/
• https://nikolausmurray.myportfolio.com/

• Took notes and dictation at meetings.
• Enhanced director''s productivity by managing calendars, scheduling appointments, and organizing meeting materials.
• Worked with senior management to initiate new projects and assist in various processes.
• Organized and coordinated conferences and monthly meetings.
• Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.

Reach out/contact local non-profits in the area to discuss projects and ideas

Recruit student volunteers for non-profit freelance requests and service projects.

Collaborate with other Student Community Art Service Team members on service projects.

Collaborate with community partners.

Assist with coordination, set up and break down of service projects.

Assist to expand the involvement of Ringling student artists into community and vice versa.

Design and execute freelance art projects for local non-profit organizations.

May mentor community members in art and service projects.

Serve as student instructors to teach art to youth and other populations.

Develop, design, and execute art projects for the community and coordinate volunteers for art projects.

Assist with clerical and promotional activities (ie. Designing fliers, etc.) related to community service projects.