Summary
Overview
Work History
Education
Skills
Certification
ADDITIONAL WORK HISTORY
Timeline
Generic
Open To Work

Nikolay Avanesov

San Diego,CA

Summary

Customer service-focused System Administrator with extensive career experience in overseeing IT operations and managing help desk environments. Highly adept in systems analysis, diagnostics, troubleshooting, and conflict resolution. Exhibits excellent organizational and problem-solving skills. Works well in team environments and displays a strong work ethic. Skilled in providing technical support to troubleshoot and resolve hardware, software, and network issues. Experienced in supporting network operations, such as maintenance, technology changes, networks, and hardware/software upgrades. Specialist with extensive expertise providing installation, management, updates, and maintenance of technical resources within a variety of environments. Skilled in support operations and highly focused on achieving and maintaining superior levels of user performance and client satisfaction. An individual who thrives within fast-paced environments, is successful in special assignments, tasks, and projects, and can provide a clear vision in leading a team to meet its goals within budget. Fluent in both English and Russian.

Experienced with system design and integration, ensuring seamless functionality across various platforms. Utilizes expertise in troubleshooting to resolve complex technical issues efficiently. Knowledge of cybersecurity measures to protect and enhance system integrity.

Overview

13
13
years of professional experience
1
1
Certification

Work History

IT Systems Engineer II

Applied Composites
05.2021 - 07.2025
  • Act as a subject matter expert for company environments and applications
  • Manage day-to-day IT initiatives
  • Onboard new users according to standard procedures, and ITAR IT Policies
  • Make recommendations for improved processes, documentation, and training to enhance the user experience
  • Analyze, troubleshoot, and resolve technical problems (including networking/server, desktop support, etc.), both onsite and remote
  • Provide network backup/restore systems support, including network infrastructure (Veeam backup software, and Sonic Firewall console application for managing and monitoring devices on the domain network).
  • Install, configure, and maintain network elements, computer systems, and other related equipment
  • Complete monthly assessment on assigned tasks and projects
  • Participate in the on-call rotation with the team
  • Provide desk engineer services
  • Support and assist the assigned desk engineer on tickets and calls
  • Perform other duties as assigned
  • Improved system performance by identifying and resolving technical issues on time.
  • Completed software updates and assessed security patches for optimized computer use.
  • Analyzed system requirements, developing tailored solutions that met or exceeded client expectations.
  • Conducted end-user reviews for modified and new systems.
  • Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
  • Maintained stability, integrity, and efficient operation of information systems supporting organizational functions.
  • Conducted research to identify and evaluate new technologies and concepts.

Sr. IT Support Specialist Lead

Cohu, Inc.
11.2019 - 06.2020
  • Acting as an escalation point for internal customer challenges;
  • Collaborating with other functional groups of IT on trends and systems performance;
  • Building rapport with business unit IT managers.
  • Managing Office 365 platforms, including MS Azure Cloud services
  • Administer and manage Active Directory (including onboarding process, security groups creation, permissions, GPO, etc);
  • Administer Microsoft System Center environment (MS SCCM/SCOM)
  • Creating a custom Windows 7 and Windows 10 image, with custom applications on it, using the MDT tool
  • Creating and deploying an automated Golden Windows 10 image to all global Cohu Inc sites;
  • Administer tools for encryption (BitLocker), patching, virus protection (Palo Alto Traps), and backup of all endpoints;
  • Escalating problems (when required) to IT Management (using a communication tool like MS Teams
  • Administer and manage Webex accounts and work with the vendor for further troubleshooting of user accounts, software applications, etc.
  • Record, track, and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution (using MS SharePoint intranet application)
  • Alert management to emerging trends in incidents (using MS SCCM console)
  • Test fixes to ensure a problem has been adequately resolved.
  • Develop/Update support documents and FAQ sheets (using SharePoint intranet web application)
  • Reinforce SLAs to manage end-user expectations (using MS SCCM console)
  • Assisting in providing advanced Office 365 support when required (using MS Exchange Admin Portal/Azure AD;
  • Creation and management of distribution lists, and dynamic distribution lists” using Exchange Admin Console;
  • Administer and manage O365 Security and compliance center;
  • Administer and manage Azure sign-in troubleshooting for mail on various devices and apps (Outlook mobile, Outlook app, iOS/Android mobile devices, native client, etc;
  • Provide end-user support/remote support, including software training (using TeamViewer and RDP/Backdoor option as well)
  • Provide network backup/restore systems support, including network infrastructure (Veeam backup software, Palo Alto Firewall console application for managing and monitoring devices on the domain network).
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up workstations for employees.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Installed, configured, and maintained computer systems and network connections.
  • Configured and tested new software and hardware.

Systems Specialist III

General Atomics
07.2018 - 10.2019
  • Managed delivery of exceptional customer service in a fast-paced environment through phone, email, and instant message by consulting with the management team, peers, subordinates, and finally end-users to clarify program intent, identify problems, suggest changes, and document discussions/issues and translate changes into clear and actionable directives.
  • Accountable for the identification, diagnosis, and resolution of Tier 2-3 issues using historical database records and technical expertise.
  • Administer and manage O365 support when required using the MS Exchange Admin Portal.
  • Creation and management of distribution lists, and dynamic distribution lists” using Exchange Admin Console;
  • Administer and manage the O365 Security and Compliance Center
  • Supported multiple company products and advanced integration, and customized interfaces to host systems to help staff manage workflow as efficiently and smoothly as possible.
  • Proactively scheduled and performed preventative maintenance; troubleshot staff-reported problems; and monitored and prioritized tasks to maximize staff satisfaction.
  • Installed and configured software and peripherals; trained staff on enterprise and non-enterprise solutions.
  • Accountable for the administration, management, and configuration of Bartender server for 600+ Zebra label printers and WYSE management server for 1100 Dell thin clients.
  • Administer and manage Webex accounts and work with the vendor for further troubleshooting of user accounts, software applications, etc.
  • Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
  • Established effective communication channels between IT staff and end-users for efficient resolution of technical concerns.

IS Support Analyst Level II

Meggitt – USA
10.2016 - 06.2018
    • Diagnosed, resolved, and mitigated issues that were escalated from the help desk for on-site users.
    • Oversaw direct reports in day-to-day operations, including managing and performance review duties.
    • Accountable for the management of the active director, permissions, and GPO as well as the administration of Windows files, backup exec servers, print, and licenses servers, and upgrades and updates.
    • Conducted basic computer repairs such as maintenance and software updates; identified issues in hardware, software, and networking; and submitted tickets to the IT team for resolution.
    • Provided optimal customer service through active listening, accurate troubleshooting, and user training of signal support.
    • Administer and manage Webex accounts and work with the vendor for further troubleshooting of user accounts, software applications, etc.
    • Administer and Manage O365 Security and compliance center
    • Administer and manage O365 support when required using the MS Exchange Admin Portal
    • Creation and management of distribution lists, and dynamic distribution lists” using Exchange Admin Console;

Sr. IT Technician

UTC Aerospace Systems\CSC
05.2012 - 04.2016
    • Performed fast and efficient network support, including troubleshooting, help desk functions, and correction of NT-related problems on servers and workstations.
    • Provided system support services, including service outage diagnosis, troubleshooting, and restoration of service, and virus protection management.
    • Supervised server infrastructure management, performance monitoring, Operating System upgrades, and troubleshooting.
    • Provided technical assistance on the enterprise e-mail system to assist new and existing users at all locations
    • Created and managed users, computer accounts, and their access to network resources in Active Directory.
    • Performed network management to include allocating, deploying, coordinating, and monitoring of customer systems.
    • Prepared tests and applications for monitoring desktop performance, providing performance reports.
    • Developed SLAs ensuring they were consistently met and exceeded specific response and resolution times.
    • Administer and manage Webex accounts and work with the vendor for further troubleshooting of user accounts, software applications, etc.
    • Administer and manage O365 support when required using the MS Exchange Admin Portal
    • Creation and management of distribution lists, and dynamic distribution lists” using Exchange Admin Console;

Education

B.B.A. - Business Administration

Moscow Institute of Business And Law
Moscow, Russian Federation
07.2004

Skills

  • Software: Smart Client Server (imaging\sanitized systems) using PXE, Virtual Box, VMware Workstations, Windows OS, MS Server 2012/2012 R2, MS Server 2016, MS Server 2019 MS Office Suite package 97/2000/2003/2007/2010/2013,2016; 0365; Avaya VOIP Phones (installations, configurations, and activations), Vonage IP Phone Console; MS Active Directory; MS SCCM/SCOM; MDT(MS Deployment Tool) Webex; Azure AD; Exchange Admin Console; 0365 Security and Compliance Center
  • Hardware: Linux Servers (CentOS 65, Fedora, and Debian), Various PC Workstations and server platforms (HP, Dell, IBM, and Compaq)

Certification

  • Microsoft Azure Fundamentals | Dell Desktop and Notebook Certificate | Dell Dispatch Policies and Procedures Certificate
  • Network+
  • (in progress) | Security+ (in progress) | AWS DevOps
  • (in progress)
  • Salesforce Admin
  • Training (in progress)

ADDITIONAL WORK HISTORY

  • IT Specialist, Independent Contractor, San Diego, CA 92126 February 2011 – April 2012
  • IT Technician, Adecco Engineering (MPC San Diego) San Diego, CA 92121 April 2016 – October 2016
  • Help Desk Analyst\Technical Support, SNH SAN DIEGO, CA 92108 February 2008 – December 2010
  • IT Repair Technician, Sony Electronics Inc., San Diego, CA 92127 October 2004 – January 2008

Timeline

IT Systems Engineer II

Applied Composites
05.2021 - 07.2025

Sr. IT Support Specialist Lead

Cohu, Inc.
11.2019 - 06.2020

Systems Specialist III

General Atomics
07.2018 - 10.2019

IS Support Analyst Level II

Meggitt – USA
10.2016 - 06.2018

Sr. IT Technician

UTC Aerospace Systems\CSC
05.2012 - 04.2016

B.B.A. - Business Administration

Moscow Institute of Business And Law

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