Jessica Solovyev
Summary
Proven leader with extensive experience at Wal-Mart, adept in team supervision and inventory management. Excels in fostering brand awareness and enhancing customer satisfaction through creative thinking and strong communication skills. Achieved significant improvements in operational efficiency and customer service quality, demonstrating a reliable and goal-driven work ethic.
Overview
19
19
years of professional experience
Work History
Apparel Team Lead
Wal-Mart
06.2022 - Current
- Managed daily operations, including opening and closing procedures and cash handling.
- Provided superior customer service leadership by greeting and assisting customers.
- Followed company work processes to receive, open and unpack boxes, cartons and totes, stock merchandise, restock and rotate merchandise on shelves and build merchandise displays.
- Assisted in the hiring process for new team members by conducting interviews and evaluating candidate qualifications.
- Improved customer satisfaction by providing superior service and product knowledge to assist customers in making informed decisions.
- Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
- Streamlined inventory management processes by effectively tracking incoming shipments and updating stock levels accordingly.
- Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
- Implemented creative merchandising strategies to highlight promotional items and drive sales growth.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Digital Personal Shopper
Wal-Mart
02.2021 - 07.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Overnight Customer Service Manager
Wal-Mart
02.2019 - 02.2021
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Resolved conflicts among staff members efficiently by fostering open communication channels and mediating disputes when necessary.
- Collaborated with daytime management team to ensure seamless transitions between shifts and maintain high levels of customer service.
- Streamlined overnight operations for increased efficiency by implementing new procedures and staff training programs.
- Maintained a thorough knowledge of company policies, procedures, and products in order to effectively train and support the overnight team.
- Managed daily operations, including opening and closing procedures and cash handling.
Customer Service Desk Representative
Wal-Mart
06.2017 - 07.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Deescalated tense situations effectively, turning potentially negative experiences into positive outcomes for customers.
- Retained valuable clients by identifying their needs and offering personalized solutions, strengthening brand loyalty.
- Managed high call volumes while maintaining exceptional quality of service, ensuring customer satisfaction at all times.
- Collaborated with other departments to ensure a seamless customer experience across all touchpoints.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Cashier
Wal-Mart
02.2016 - 03.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Active Duty Solider
United States Army
11.2005 - 10.2013
- Contributed to successful military exercises through effective coordination and task delegation among team members.
- Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
- Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
- Secured and protected military property, assets, and personnel.
- Improved overall team efficiency through regular maintenance and organization of equipment and resources.
Education
Bachelor of Science - Business Administration
University of Massachusetts Global
Aliso Viejo, CA05.2021
Skills
- Store operations
- Brand Awareness
- Fashion Trend Analysis
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
- Team Leadership
- Creative Thinking
- Cash Handling
- Goal-Driven
- Flexible Hours
- Cash Register Operation
- Product Knowledge
- Team Supervision
- Payment Processing
- Sales floor organization
- Ability to Lift 40 pounds
- Sales and Promotions
- Inventory Management
Accomplishments
- Supervised team of 8 staff members.
- Associate of the month
Timeline
Apparel Team Lead
Wal-Mart
06.2022 - Current
Digital Personal Shopper
Wal-Mart
02.2021 - 07.2022
Overnight Customer Service Manager
Wal-Mart
02.2019 - 02.2021
Customer Service Desk Representative
Wal-Mart
06.2017 - 07.2019
Cashier
Wal-Mart
02.2016 - 03.2017
Active Duty Solider
United States Army
11.2005 - 10.2013
Bachelor of Science - Business Administration
University of Massachusetts Global