Nikold Torres
Plantation,FL
Summary
Hospitality Management graduate with hands-on leadership experience in high-volume events, premium food & beverage operations, and guest services. Proven ability to manage teams, oversee timelines, solve problems in real time, and deliver elevated guest experiences at large-scale sporting and cultural events. Bilingual (English/Spanish) with strong communication, multitasking, and operational leadership skills. Seeking a Hospitality Lead, Assistant Manager, or Manager role.
Overview
7
7
years of professional experience
Work History
Area Manager (Seasonal / Event-Based)
Lundy’s Catering
02.2024 - Current
- Led premium suite food & beverage operations for large-scale sporting events.
- Managed multiple suites and teams, overseeing service execution, staff performance, and guest satisfaction.
- Coordinated with culinary, service, and event teams to ensure seamless delivery.
- Promoted to Area Manager based on leadership, reliability, and operational excellence.
- Major Events: INDYCAR (St. Pete & St. Louis), NASCAR, NHRA
Suite Manager (Seasonal / Event-Based)
Lundy’s Catering
02.2023 - Current
- Ensured strict adherence to event timelines, service flow, and operational standards.
- Resolved guest concerns and operational challenges on the spot to maintain a high-end experience.
- Led training sessions for staff to enhance performance and maintain high service standards.
- Supervised daily operations, ensuring high-quality service and food presentation standards.
Front Desk Agent
Weston Hills Country Club
08.2024 - Current
- Serve as first point of contact for members and guests, ensuring a welcoming and professional experience.
- Manage court bookings, reservations, and pro shop operations.
- Handle phone inquiries, scheduling, and member requests with accuracy and efficiency.
- Maintain front desk organization, cleanliness, and daily operational readiness.
- Support coordination between departments to ensure smooth club operations.
Coordinator / Server
MIA & ULTRA Staff Company
11.2019 - 12.2025
- Coordinated service operations for high-volume events, concerts, and festivals.
- Maintained communication with kitchen and service teams to ensure timely meal progression.
- Delivered elevated table service with attention to presentation, efficiency, and guest interaction.
- Assisted in supervising service flow and supporting new staff during events.
Event Captain (On Call)
A Joy Catering
01.2019 - 01.2024
- Provided service during Art Basel Week and corporate events.
- Supported event setup, staff coordination, and service execution.
- Coordinated with kitchen staff to ensure timely food presentation and quality standards.
- Delivered exceptional customer service in high-volume catering events.
Education
Bachelor of Science - Hospitality Management
Florida International University
Miami, FL12.2025
Associate Degree - Business Administration
Bryant & Stratton College
Wauwatosa, WI04.2022
Skills
- Guest Experience Management
- Food & Beverage Operations
- Team Leadership & Staff Coordination
- Customer Service Excellence
- Scheduling & Reservations
- Multilingual Communication
- Staff management
- Relationship building and management
- Team development
LANGUAGES
Spanish: Native
English: Fluent
Portuguese: Basic (Understanding Only)
ADDITIONAL EXPERIENCE & ACTIVITIES
- Volunteer, South Beach Wine & Food Festival (SOBEWFF) – 2023
- Expeditor Captain for corporate meetings, weddings, and galas – 2022
AVAILABILITY
Open to Hospitality Lead, Assistant Manager, and Manager roles in hotels, clubs, event venues, and food & beverage operations.
Timeline
Front Desk Agent
Weston Hills Country Club
08.2024 - Current
Area Manager (Seasonal / Event-Based)
Lundy’s Catering
02.2024 - Current
Suite Manager (Seasonal / Event-Based)
Lundy’s Catering
02.2023 - Current
Coordinator / Server
MIA & ULTRA Staff Company
11.2019 - 12.2025
Event Captain (On Call)
A Joy Catering
01.2019 - 01.2024
Bachelor of Science - Hospitality Management
Florida International University
Associate Degree - Business Administration
Bryant & Stratton College