Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikole Auge

Brewton,AL

Summary

Dynamic and results-driven Sales Associate with a proven track record at 24 Hour Fitness, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective conflict resolution and exceptional communication skills. Adept at inventory control and fostering teamwork, consistently contributing to a positive experience.

Overview

4
4
years of professional experience

Work History

Store Associate

Roses, Variety Wholesalers
07.2024 - Current


  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

24 Hour Fitness
06.2021 - 02.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

W.S. Neal High School
Brewton, AL
05.2019

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Stocking and receiving
  • Client service
  • Conflict resolution
  • Professional demeanor
  • Retail store operations
  • Adapt to diverse groups
  • Cleaning techniques
  • Strategic planning
  • Inventory tracking
  • Building rapport
  • Inventory control

Timeline

Store Associate

Roses, Variety Wholesalers
07.2024 - Current

Sales Associate

24 Hour Fitness
06.2021 - 02.2023

W.S. Neal High School

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