Nikole Bernard
Colorado Springs,CO
Summary
Dedicated and adaptable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Adept at managing large-scale operations while ensuring client satisfaction. Seeking a position to utilize strong customer service and client relations skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Leasing Manager
The Holland Team-Colorado Springs, CO
Colorado Springs
05.2022 - Current
- Responsible for leasing single family homes under Jayson Holland with Listings.com, which involves handling inbound and outbound tenant calls, leads, realtor referrals, and owner tasks.
- Ensured effective communication with owners to keep them informed about property status and progress in the rental process
- Coordinated move-ins and move-outs procedures, meticulously capturing property details through photography, and accurately logging items through AppFolio.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Ensured compliance with all state and local laws regarding fair housing practices.
- Managed property maintenance issues such as plumbing, electrical, and HVAC repairs.
- Coordinated move-in and move-out procedures including inspections and cleaning services.
- Facilitated communication between tenants and landlord or property management company.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
- Performed regular site visits to check on conditions of the premises.
- Provided customer service support to ensure satisfaction throughout the tenancy period.
- Conducted market research to identify potential tenants and rental rates.
- Executed all administrative duties with punctuality and precision.
Leasing Professional
Greystar Real Estate Partners-Colorado Springs, CO
Colorado Springs
11.2018 - 04.2022
- Assisted prospective tenants in locating available rental units that met their criteria.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
- Organized and conducted weekly apartment tours for prospective tenants.
- Created detailed records of all leasing activity including tenant leases, renewals, move-ins and move-outs, rent increases.
- Maintained current knowledge of local market conditions to ensure competitive rates were established and enforced.
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Negotiated lease terms with prospective tenants while ensuring compliance with applicable laws and regulations.
- Conducted regular inspections of rental properties to ensure they are kept up to code and in good condition.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
- Ensured all rent payments were received on time by following up with delinquent renters when necessary.
Bartender/server
Four by Brother Luck-Colorado Springs, CO
Colorado Springs
08.2017 - 02.2019
- Analyzed a new seasonal menu every quarter
- Demonstrated diligence in studying menu item components
- Studied wine pairings for each offered item
- Each season there were 16 menu items, interchangeable to order your own personalized four course meal
- Mastered the flavor profiles and body descriptions of various wines to pair them perfectly with each course, on a quarterly basis
- Collaborated with fellow servers and bartenders to enhance the presentation of guests' table setups while also managing my own responsibilities
- Ran food from expo line to according table, describing each dish to every patron as the food was delivered
- Welcomed all guests into the establishment politely, explaining the menu, daily specials, cocktails, and wine
- Arranged place settings with clean cutlery, napkins and glassware to prepare for incoming guests
- Catered to a high-volume of customer's food and beverage needs daily while ensuring swift order taking, ringing, and excellent service.
- Crafted cocktails, wine, and beer while adhering to state guidelines.
- Provided friendly and knowledgeable service to resolve customer concerns
- Responded to guest inquiries about menu items, food and beverage preparation techniques, recipe ingredients, and allergen information.
- Calculated charges and issued table checks, while also collecting payments from customers and processing cash and credit card transactions.
- Performed daily opening, running and closing side tasks to ensure adequate inventory for staff and incoming patrons.
Education
High School Diploma -
Pikes Peak Christian Highschool
06.2010
Skills
- Logical Reasoning Skills
- Reporting Expertise
- Efficient Data Management
- Service Excellence
- Relationship Building
- Time Management
- Reception Management
- Property Management
- Administrative Support
- Microsoft Outlook
- Team Leadership
- Customer Relationship Management Software
- Marketing
- Microsoft Excel
- Microsoft Office
- Dispute Resolution
- Project Coordination
- Schedule Management
- Project Scheduling
- Relationship Building
- Positive Reinforcement
- Creative Thinking
- Recordkeeping
Certification
Driver's License
Volunteer
- Volunteered for 2 years at Rocky Mountain Calvary; cleaning and working in the kitchen.
- Volunteered for 1 year after High School graduation at Pikes Peak Christian School.
- I now volunteer regularly with the Journey Ministries, and online ministry with virtual teachings and daily bible work via zoom.
References
References available upon request.
Timeline
Leasing Manager
The Holland Team-Colorado Springs, CO
05.2022 - Current
Leasing Professional
Greystar Real Estate Partners-Colorado Springs, CO
11.2018 - 04.2022
Bartender/server
Four by Brother Luck-Colorado Springs, CO
08.2017 - 02.2019
High School Diploma -
Pikes Peak Christian Highschool
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