Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikole Boggus

Olathe,KS

Summary

Knowledgeable Manager keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Qualified food service professional bringing 10 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety. History of improving food service team training, performance and satisfaction. Well-versed in assigning tasks, monitoring service and implementing plans to correct problems. Competent in batch cooking for large facilities.

Overview

17
17
years of professional experience

Work History

Manager

Whataburger
02.2017 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Cashier

Hen House Market
03.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

General Manager

Jack In The Box
02.2015 - 01.2017
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.

Preschool Teacher

St. Christopher's Episcopal Church
01.2008 - 06.2015
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Created safe and nurturing learning environment for preschoolers.

Receptionist

ACC Consumer Finance
08.2006 - 01.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Education

GED -

Foothills Adult School
El Cajon, CA
08.2006

Skills

  • Verbal and Written Communication
  • Currency Counting
  • Stocking and Replenishing
  • Money Handling
  • Customer Service
  • Financial Forecasting
  • Public Health
  • Assist Customers
  • Schedule Preparation
  • Team Leadership
  • Time Management

Timeline

Cashier

Hen House Market
03.2023 - Current

Manager

Whataburger
02.2017 - Current

General Manager

Jack In The Box
02.2015 - 01.2017

Preschool Teacher

St. Christopher's Episcopal Church
01.2008 - 06.2015

Receptionist

ACC Consumer Finance
08.2006 - 01.2008

GED -

Foothills Adult School

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Nikole Boggus