Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Hi, I’m
Nikole Diaz
Kissimmee,FL
Summary
Overview
22
years of professional experience
Work History
Heavenly Permits & More
Owner
09.2024 - Current
Job overview
- Managed daily operations, ensuring efficient workflow and service quality.
- Utilized office software tools to create documents, spreadsheets, and databases for data management.
- Conducted notarizations for legal documents ensuring compliance with state regulations.
- Implemented organizational systems to enhance filing accuracy and document retrieval speed.
- Assisted applicants in navigating permitting processes, providing clear guidance on requirements.
Amazing Roofers Inc
Senior Administrative Manager
10.2017 - 04.2024
Job overview
- Oversaw daily administrative operations, ensuring efficiency and compliance with company policies.
- Developed and implemented improved office procedures to enhance workflow and productivity.
- Managed scheduling and resource allocation for multiple projects, optimizing team performance.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Streamlined office operations by implementing efficient filing and documentation systems.
Mayfair John Young Pet Hospital
Office Manager
03.2007 - 11.2017
Job overview
- Coordinated scheduling and communication among staff to enhance workflow efficiency.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or in person.
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Assisted in training new reception staff, enhancing team productivity and service quality.
- Developed positive relationships with clients, contributing to enhanced customer satisfaction ratings.
- Supervised daily operations of veterinary technician team, ensuring high standards of animal care and client Services.
- Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
La Petite Academy Inc.
Early Childhood Educator
05.2005 - 03.2007
Job overview
- Designed and implemented engaging lesson plans fostering cognitive, social, and emotional development in early learners.
- Collaborated with parents to create supportive learning environments tailored to each child's unique needs.
- Assessed children's progress through regular observations and developmental screenings, adjusting strategies as necessary.
Dollar Tree Stores
Assistant Manager
01.2004 - 04.2005
Job overview
- Led team in executing daily operations, enhancing workflow efficiency and service quality.
- Collaborated with upper management on strategic initiatives to enhance customer satisfaction metrics.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
Valencia Community CollegeOrlando
Associate of Arts from Early Childhood Care And Education
University Overview
Florida Notary Education CoursesOrlando
Florida Notary Certificate
University Overview
Cypress Creek High SchoolOrlando
High School Diploma
University Overview
Skills
- Office administration
- Organization and multitasking
- Relationship building
- Customer service management
- Microsoft Office
- Clear oral/written communication
- Time management
- Service-oriented mindset
- Problem-solving
- Fully bilingual
- Motivational skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Owner
Heavenly Permits & More
09.2024 - Current
Senior Administrative Manager
Amazing Roofers Inc
10.2017 - 04.2024
Office Manager
Mayfair John Young Pet Hospital
03.2007 - 11.2017
Early Childhood Educator
La Petite Academy Inc.
05.2005 - 03.2007
Assistant Manager
Dollar Tree Stores
01.2004 - 04.2005
Valencia Community College
Associate of Arts from Early Childhood Care And Education
Florida Notary Education Courses
Florida Notary Certificate
Cypress Creek High School
High School Diploma
Similar Profiles
Félix CortésFélix Cortés
Project Inspector at Management and Permits Office of Puerto Rico (OGPE)Project Inspector at Management and Permits Office of Puerto Rico (OGPE)
YESENIA MERCED GORDILLOYESENIA MERCED GORDILLO
ACCOUNTANT/NOTARY PUBLIC/BOOKKEEPING at Xpert Permits Services CorpACCOUNTANT/NOTARY PUBLIC/BOOKKEEPING at Xpert Permits Services Corp
Afra Mohammad AlfalasiAfra Mohammad Alfalasi
Specialist at Health Insurance Providers Permits - Dubai Health AuthoritySpecialist at Health Insurance Providers Permits - Dubai Health Authority
Nicol GuerreroNicol Guerrero
Housekeeping Supervisor at Four Season ResortHousekeeping Supervisor at Four Season Resort
Maria E. GonzalezMaria E. Gonzalez
Brokerage Associate at Charles SchwabBrokerage Associate at Charles Schwab