Nikole Fronce

Showed prospective tenants the properties, collected rent, and worked with the maintenance to make sure that things were up to standards.

• Followed up on delinquent tenants and coordinated collection procedures.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Communicated effectively with owners, residents, and on-site associates.
• Coordinated appointments to show marketed properties.
• Collected and maintained careful records of rental payments and payment dates.

• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Maintained and processed invoices, deposits, and money logs.
• Posted daily receipts and payments in accordance with corporate protocols.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
• Handled day-to-day accounting processes to drive financial accuracy.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Entered figures using 10-key calculator to compute data quickly.
• Inspected account books and recorded transactions.

• Assisted with light housekeeping duties as well as running errands.
• Engaged with children on age-appropriate level.
• Supported children in play activities, meals, and snacks, hygiene and socialization.
• Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
• Built positive and nurturing environments to support child social and emotional growth.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Played games, worked on puzzles, and read books to young children.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Prepared meals and snacks for children based on dietary guidelines.
• Administered basic first-aid and medication in emergency situations.
• Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
• Transported children to and from activities using personal or family vehicle.
• Helped children complete homework assignments and school projects.
• Encouraged children to be understanding and patient with others.
• Monitored children's play activities to verify safety.
• Supervised children on playground to help develop physical and social skills.
• Provided developmentally appropriate activities for children.
• Taught children basic life skills, manners and personal hygiene.
• Transported children to and from school, medical appointments, and extra-curricular activities.

• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Educated customers about billing, payment processing and support policies and procedures.
• Delivered prompt service to prioritize customer needs.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Responded proactively and positively to rapid change.
• Maintained up-to-date knowledge of product and service changes.
• Promptly responded to inquiries and requests from prospective customers.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Created and maintained safe and secure work environments for employees.
• Developed and maintained strong relationships with vendors to facilitate timely product delivery.
• Reported issues to higher management with great detail.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.