Nikole Goenaga
Summary
Experienced and adaptable customer service specialist with a strong background in diverse industries. Skilled in providing personalized assistance to meet and exceed customer expectations. Proficient in reservation coordination, front desk management, and technical support, with a keen eye for detail and a proactive approach to problem-solving. Known for fostering positive relationships with customers and colleagues, contributing to a collaborative team environment. Seeking to leverage experience and skills to contribute to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Starter
Golfzon Social
05.2023 - 01.2024
- Demonstrated exceptional customer service skills by warmly welcoming patrons, managing reservations, and promptly addressing inquiries and concerns.
- Maintained a clean and organized front desk area, including regular sanitization of high-touch surfaces.
- Assisted customers with the operation of golf simulators, providing guidance and troubleshooting to enhance their experience.
- Seamlessly balanced various responsibilities to contribute to the smooth operation of Golfzon Social and deliver an outstanding customer experience.
Seasonal Grocery Associate
Whole Foods Market
12.2022 - 01.2023
- Efficiently fulfilled and packaged customer orders based on specific grocery lists, ensuring accuracy and quality.
- Performed timely drop-offs, enhancing customer satisfaction through reliable service.
- Adapted to a fast-paced, customer-focused role during the seasonal period, demonstrating flexibility and commitment.
Hostess
RiverMarket Bar & Kitchen
05.2022 - 08.2022
- Managed pre-opening duties, including cleaning and organizing the service area, ensuring a welcoming environment for guests.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service, handling seating arrangements, market checkouts, and to-go orders, alongside managing the wine and spirits shop.
- Contributed to a warm and inviting atmosphere, significantly enhancing customer retention and attracting new patrons.
Education
Bachelor of Arts - Psychology
SUNY Stony Brook
Stony Brook, NY05.2025
Skills
- Customer Service Excellence
- Multi-tasking
- Reservation Management
- Front Desk Operations
- Adaptability
- Attention to detail
- Problem Solving
- Communication Skills
- Team Collaboration
- Technical Aptitude
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Starter
Golfzon Social
05.2023 - 01.2024
Seasonal Grocery Associate
Whole Foods Market
12.2022 - 01.2023
Hostess
RiverMarket Bar & Kitchen
05.2022 - 08.2022
Bachelor of Arts - Psychology
SUNY Stony Brook
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