Summary
Overview
Work History
Education
Skills
Timeline
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Nikole Hatfield

Clarksville,TN

Summary

Experienced Office Management and Administration Professional with over 10+ years of experience providing stellar customer service experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

11
11
years of professional experience

Work History

Office Manager

Hatfield Distributing, INC
01.2022 - Current
  • Maintained computer and physical filing systems containing 25+ stores.
  • Created, maintained, and updated filing systems for paper and electronic documents for 25+ stores.
  • Updated reports, managed accounts, and generated reports for the company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers, and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve theoverall performance of personnel.
  • Position involved a
    majority of remote work.

Personal Assistant to the Owner

Ciera Netherton
01.2022 - 10.2023
    • Oversaw personal and professional calendars and coordinated appointments for future events.
    • Responded to emails and other correspondence to facilitate communication and enhance business processes.
    • Maintained appropriate filing of personal and professional documentation.
    • Kept detailed track of household and maintenance inventory and schedules.
    • Displayed absolute discretion at handling confidential information.
    • Sourced and ordered office equipment and supplies.
    • Organized and attended meetings and compiled related documents and reports.
    • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
    • Served as point of contact between clients and managerial staff.

Office Manager

Southland Smiles / Kristina Harvan, Dds & J. Christopher Harvan, Dmd
01.2013 - 07.2016
  • Maintained computer and physical filing systems for 500+ patients.
  • Created, maintained, and updated filing systems for paper and electronic documents for 500+ patients.
  • Updated reports, managed accounts, and generated reports for thecompany database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Obtained client's medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing, and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.

Education

Associate of General Studies - General Studies

Central Texas College
Killeen, TX
05.2008

Skills

  • Excellent problem-solving ability and ability to work well under pressure
  • Proven ability to learn quickly and perform multiple tasks in an expedient manner
  • Punctual, courteous, intelligent, self-directed and efficient
  • Confident, capable, and works well in a self-directive environment as a team member
  • Effectively relates and communicates with professionals and staff at all levels
  • Articulate with excellent written communication skills

Timeline

Office Manager

Hatfield Distributing, INC
01.2022 - Current

Personal Assistant to the Owner

Ciera Netherton
01.2022 - 10.2023

Office Manager

Southland Smiles / Kristina Harvan, Dds & J. Christopher Harvan, Dmd
01.2013 - 07.2016

Associate of General Studies - General Studies

Central Texas College

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Nikole Hatfield