Nikole Koester
Dewitt,IA
Summary
Excelled in enhancing sales, employee satisfaction, and customer relations through strategic initiatives and mentorship. Skilled in problem resolution and communication, achieving significant improvements in store performance.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
9
9
years of professional experience
Work History
General Manager
Einstein Bagels
08.2021 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily operations to maintain store cleanliness and organization.
Assistant Manager
Dairy Queen
08.2016 - 08.2021
- Managed cash register operations efficiently, ensuring accurate financial transactions.
- Mentored team members to enhance their skills and align with organizational goals.
- Led shift operations to ensure seamless workflow and team efficiency.
- Oversaw and maintained cleanliness standards to ensure a hygienic and organized environment.
Education
Calamus Wheatland Secondary
Wheatland, IASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
- Goal setting
- Verbal and written communication
Timeline
General Manager
Einstein Bagels
08.2021 - 02.2025
Assistant Manager
Dairy Queen
08.2016 - 08.2021
Calamus Wheatland Secondary
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