Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
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Nikole Ortiz

Grand Prairie,TX

Summary

Versatile, enthusiastic individual with hands-on experience in D365 Finance and Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

ERP Specialist

DENNIS Uniform
09.2022 - Current
  • Played a pivotal role in launching a new distribution center, initially joining as a Shipping/Receiving Clerk
  • Advanced over time to become a Microsoft Certified ERP Technician, specializing in Dynamics 365 software
  • Created test cases and led User Acceptance Testing (UAT) sessions
  • As project lead, led a re-slotting initiative in the center’s second year of operations
  • Regularly troubleshoot with Microsoft partners and collaborate internally on issues as they arise
  • Primarily focused on configuring the system for optimal efficiency while meticulously documenting standard operating procedures (SOPs) for various functions, including systemic maintenance and production procedures
  • Utilized Microsoft Excel and Microsoft Access daily to maintain records and create reports

Inbound Support Service Technician

Amazon Fulfillment Centre and Service Provider
06.2021 - 09.2022
  • Responsible for identifying and processing unidentified products by determining their SKU, vendor, and purchase order information using vendor documentation and records
  • Conducted thorough inspections of products, including disassembly when necessary, to identify any hazardous materials
  • Ensured all products were in compliance with the facility's hazmat level regulations, safeguarding operational safety and compliance with industry standards
  • Conducted New Hire Training and Hazmat Training
  • Processed damaged goods and disposed of damaged product in accordance to local health and environmental guidelines

Guest Relations Supervisor

Six Flags Over Texas
04.2018 - 10.2019
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution
  • Responded to incoming guests and telephone calls with efficiency and professionalism
  • Utilized FreshDesk daily, answering customer inquiries and overseeing efforts to achieve SLA goals
  • Managed day-to-day operations, scheduled staff and managed 15 employees

Education

High School Diploma -

Sam Houston High School
Arlington, TX
08.2020

Skills

  • Analytic Problem Solving
  • Software testing
  • Master Data Management
  • Testing Coordination
  • Documentation creation
  • Software configuration
  • Application support
  • Data Analytics
  • Business Process Analysis

Accomplishments

  • As Project Lead, led a reslotting initiative including a team of 20 associates. Initiative consisted of reslotting warehouse, configuring replenishment templates and creating a repeatable process to maintain pickface volume
  • Successfully launched the implementation of a cart-picking initiative in a warehouse that previously relied solely on lifts, resulting in more than doubled productivity

Certification

MB-920: Microsoft Dynamics 365 Fundamentals (ERP)

Timeline

ERP Specialist

DENNIS Uniform
09.2022 - Current

Inbound Support Service Technician

Amazon Fulfillment Centre and Service Provider
06.2021 - 09.2022

Guest Relations Supervisor

Six Flags Over Texas
04.2018 - 10.2019

High School Diploma -

Sam Houston High School
MB-920: Microsoft Dynamics 365 Fundamentals (ERP)
Nikole Ortiz