Nikole Ortiz
Grand Prairie,TX
Summary
Versatile, enthusiastic individual with hands-on experience in D365 Finance and Operations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ERP Specialist
DENNIS Uniform
09.2022 - Current
- Played a pivotal role in launching a new distribution center, initially joining as a Shipping/Receiving Clerk
- Advanced over time to become a Microsoft Certified ERP Technician, specializing in Dynamics 365 software
- Created test cases and led User Acceptance Testing (UAT) sessions
- As project lead, led a re-slotting initiative in the center’s second year of operations
- Regularly troubleshoot with Microsoft partners and collaborate internally on issues as they arise
- Primarily focused on configuring the system for optimal efficiency while meticulously documenting standard operating procedures (SOPs) for various functions, including systemic maintenance and production procedures
- Utilized Microsoft Excel and Microsoft Access daily to maintain records and create reports
Inbound Support Service Technician
Amazon Fulfillment Centre and Service Provider
06.2021 - 09.2022
- Responsible for identifying and processing unidentified products by determining their SKU, vendor, and purchase order information using vendor documentation and records
- Conducted thorough inspections of products, including disassembly when necessary, to identify any hazardous materials
- Ensured all products were in compliance with the facility's hazmat level regulations, safeguarding operational safety and compliance with industry standards
- Conducted New Hire Training and Hazmat Training
- Processed damaged goods and disposed of damaged product in accordance to local health and environmental guidelines
Guest Relations Supervisor
Six Flags Over Texas
04.2018 - 10.2019
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution
- Responded to incoming guests and telephone calls with efficiency and professionalism
- Utilized FreshDesk daily, answering customer inquiries and overseeing efforts to achieve SLA goals
- Managed day-to-day operations, scheduled staff and managed 15 employees
Education
High School Diploma -
Sam Houston High School
Arlington, TX08.2020
Skills
- Analytic Problem Solving
- Software testing
- Master Data Management
- Testing Coordination
- Documentation creation
- Software configuration
- Application support
- Data Analytics
- Business Process Analysis
Accomplishments
- As Project Lead, led a reslotting initiative including a team of 20 associates. Initiative consisted of reslotting warehouse, configuring replenishment templates and creating a repeatable process to maintain pickface volume
- Successfully launched the implementation of a cart-picking initiative in a warehouse that previously relied solely on lifts, resulting in more than doubled productivity
Certification
MB-920: Microsoft Dynamics 365 Fundamentals (ERP)
Timeline
ERP Specialist
DENNIS Uniform
09.2022 - Current
Inbound Support Service Technician
Amazon Fulfillment Centre and Service Provider
06.2021 - 09.2022
Guest Relations Supervisor
Six Flags Over Texas
04.2018 - 10.2019
High School Diploma -
Sam Houston High School
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