Nikole Piche
Charlotte,NC
Overview
8
8
years of professional experience
Work History
Recruitment Operations Supervisor
Charter Spectrum
10.2023 - Current
- Managed daily operations for TA group of 100+ recruiters ensuring effective workflows and SLAs were met by team.
- Improved operational efficiency by streamlining Charter Hire processes and implementing request automation for all business channels in Sales & Marketing.
- Maintained ongoing feedback with leadership to identify and resolve issues around recruiter performance through root cause analysis techniques.
- Led continuous improvement initiatives aimed at reducing candidate fallout, increasing efficiency, and enhancing overall candidate experience.
- Enhanced team productivity by providing ongoing training sessions, bi-weekly coaching, and standardized training materials for 12 team members.
- Facilitated change management efforts during periods of organizational restructuring or process optimization.
- Ensured compliance with OFCCP regulations, internal company policies, and recruitment best practices.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the TA community.
Human Resources Assistant/Office Manager
Paesano Restaurant
07.2020 - 05.2022
- Transitioned payroll functions for a staff of 70+ employees to an electronic system which created enriched business reporting resulting in value-added labor projections
- Updated the payroll and PO databases, maintained data accuracy and assisted with system changes for sales systems
- Mentored 4 newly hired employees on key policies, job functions, and computer systems and developed training manual to use for reference
- Facilitated open lines of communication between management team & staff fostering a positive work environment
- Controlled administrative and financial tasks to meet an accuracy rate of 97% each month
Administrative Assistant II
University of Florida, Department of Medicine
01.2019 - 04.2020
- Coordinated conferences & weekly meetings attended by 50+ employees to publicize industry updates
- Reconciled purchasing expenses, invoices, and travel reimbursements for 60+ executive faculty & 30 lab staff that led to more precise budget projections
- Documented faculty PTO via PeopleSoft to confirm proper clinic closures per rotating schedules
- Streamlined PO processing procedures to ensure timely payment for external vendors while minimizing errors in financial records
- Migrated existing websites to WordPress platform without loss of data or functionality, streamlining content updates for clients.
Brand Ambassador/Trainer/Bartender
World of Beer, Inc.
04.2016 - 04.2020
- Trained 8 new employees on drink preparation, product promotion, guest service, and sanitation protocol
- Managed 3 social media channels for improved audience engagement and brand visibility through interactive content
Office Manager/Facility Coordinator
Y.M.C.A. Camp McConnell
01.2016 - 07.2017
- Executed tasks to improve business outcomes like event scheduling, staffing & accounts payable
- Organized client communication for on-site events with 50-150 attendees to produce revenue
Education
Graduate Certificate in Business Administration (BA) -
Eastern Michigan University
Ypsilanti, MIMaster of Science in Human Resources & Organizational Development (MSHROD) -
Eastern Michigan University
Ypsilanti, MIBachelor of Science in Psychology -
University of Florida
Gainesville, FLSkills
- Microsoft Suite (Excel, Word, Outlook, PowerPoint)
- ATS Systems (BrassRing, Charter Hire/iCIMS)
- Microsoft Forms
- SharePoint
- QuickBooks
- Indeed Hiring
- LinkedIn Recruitment
- PeopleSoft
- Prezi
- Adobe Acrobat
- Technical Writing
- Data Analysis
- Critical Thinking
- Cisco Webex
- WordPress CMS
- Applicant Screening
- Interviewing
- New Hire Onboarding
- On-the-Job Training
- Meeting Agendas/Memos
- Fiscal Management
- Spreadsheets
- Scheduling
- Travel Preparations
- Operations Management
- Staff Supervision
Timeline
Recruitment Operations Supervisor
Charter Spectrum
10.2023 - Current
Human Resources Assistant/Office Manager
Paesano Restaurant
07.2020 - 05.2022
Administrative Assistant II
University of Florida, Department of Medicine
01.2019 - 04.2020
Brand Ambassador/Trainer/Bartender
World of Beer, Inc.
04.2016 - 04.2020
Office Manager/Facility Coordinator
Y.M.C.A. Camp McConnell
01.2016 - 07.2017
Graduate Certificate in Business Administration (BA) -
Eastern Michigan University
Master of Science in Human Resources & Organizational Development (MSHROD) -
Eastern Michigan University
Bachelor of Science in Psychology -
University of Florida
Similar Profiles
DIVINE'YA WRIGHTDIVINE'YA WRIGHT
Sales Representative at Charter SpectrumSales Representative at Charter Spectrum
Patrick ConnerPatrick Conner
Residential Inbound Sales Supervisor at Charter SpectrumResidential Inbound Sales Supervisor at Charter Spectrum
Alberto Cortez IzquierdoAlberto Cortez Izquierdo
Outside Sales Representative at Charter SpectrumOutside Sales Representative at Charter Spectrum
Angelique VassarAngelique Vassar
Customer Service Representative at Charter SpectrumCustomer Service Representative at Charter Spectrum
Raihannah ConnorRaihannah Connor
Senior Paralegal at P&F Marketing & Processing, LLCSenior Paralegal at P&F Marketing & Processing, LLC