Nikole Reier
Midwest City ,OK
Summary
Productive Clinic Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Overview
10
10
years of professional experience
Work History
Clinic Manager
SSM Health
06.2022 - Current
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Improved communication between departments, expediting the resolution of denied claims.
- Expedited claims resolution by effectively collaborating with providers and payers to obtain necessary documentation or missing information.
- Elevated customer satisfaction levels through prompt attention to claim disputes and proactive follow-up with payers regarding outstanding issues.
Front Office Supervisor/Front Desk Receptionist
Choctaw Family Medicine
06.2014 - 05.2022
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Achieved successful appeal outcomes by meticulously reviewing and analyzing claim denials, identifying errors, and presenting persuasive arguments.
Education
High School Diploma -
Harrah High School
Harrah, OK05.2013
Skills
- Operational Efficiency
- Customer Satisfaction
- Complex Problem Solving
- Schedule Coordination
- Microsoft Office/Excel
- Communication Skills
- Denial Resolution
- ICD-10 Proficiency
- HIPAA Compliance Knowledge
Timeline
Clinic Manager
SSM Health
06.2022 - Current
Front Office Supervisor/Front Desk Receptionist
Choctaw Family Medicine
06.2014 - 05.2022
High School Diploma -
Harrah High School
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