Summary
Overview
Work History
Education
Skills
Timeline
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Nikole Taylor

Okmulgee,Oklahoma

Summary

Dynamic customer service leader with a proven track record at Bass Pro Shops, excelling in team supervision and employee training. Adept at problem-solving and optimizing scheduling, I consistently enhance customer satisfaction and drive operational efficiency. Recognized for my adaptability and exceptional time management skills, I thrive in fast-paced environments.

Overview

26
26
years of professional experience

Work History

Customer Service Lead

Bass Pro Shops
Broken Arrow, Oklahoma
08.2024 - 09.2025
  • Supervised customer service team to enhance support and satisfaction.
  • Trained new employees on service protocols and product knowledge.
  • Resolved complex customer inquiries and escalated issues effectively.
  • Resolved escalated issues from team members or customers in an efficient manner.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Ensured compliance with company policies and regulations related to customer service operations.
  • Volunteered to handle complaints and issues for manager during busy time periods.

Appointment Scheduler

Advanced Orthopedics of Oklahoma
Tulsa, OK
11.2021 - 03.2022
  • Updated patient information and insurance.
  • Met optimal goal of amount of phone calls answered.
  • Scheduled and rescheduled patients.

Paint Department

Lowes Bixby
Bixby, OK
03.2021 - 03.2022
  • Worked across multiple departments focusing on customer care.
  • Stocking and organizing the departments.
  • Freight stocking and up stocking.
  • Online purchases and curbside pickup.

Cashier

Ulta Beauty
Tulsa, OK
12.2019 - 08.2021
  • Customer relations, stocking and setting new sale presentations.
  • Answering phone calls.

Senior Merchandising Manager

Steinmart
Tulsa, OK
05.2015 - 09.2020
  • Company Overview: All Steinmart stores closed due to covid 19 pandemic in 2020.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Develop impactful relationships with customers to cultivate loyalty and customer satisfaction.
  • Helped customers complete purchases, locate items and join store rewards program to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Designed displays to deliver memorable store experiences for shoppers.
  • Coordinate restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Rotate merchandise and displays to feature new products and promotions.
  • Develop and implement plans to maximize sales and meet or exceed goals and objectives.
  • Managed schedules accepted time off requests and found coverage for short shifts.
  • Participate in inventory counts each year to maintain stock records and account for shrinkage.
  • All Steinmart stores closed due to covid 19 pandemic in 2020.

Radiology Information Representative

Saint Francis Hospital
Tulsa, OK
10.1999 - 11.2004
  • Maintained accurate directory of all personnel and phone extensions.
  • Received incoming calls and messages while trialing phone requests.
  • Added X-ray documents to file records.
  • Examined, categorized and sorted incoming X-rays.
  • Collected, arranged and input information into database system.
  • Sorted incoming mail and faxes while expediting urgent correspondence for immediate attention.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Provided hands on training and mentoring to employees, consistently teaching and validating requisite skills and behaviors.
  • Directed and supervised Mammograms.
  • Member of the moral committee to insure company moral was above par.

Education

Three years of college no degree -

NSU Northeastern State University

Three years of college no degree -

Pensacola Community College

Three years of college no degree -

Tulsa Community College

High School Diploma -

Preston High School

Skills

  • Quick learner
  • People-oriented
  • Goal-oriented
  • Exceptional time management
  • Motivated team player
  • Multitasking
  • Customer service
  • Employee training
  • Scheduling optimization
  • Problem solving
  • Time management
  • Adaptability
  • Inventory management
  • Team supervision

Timeline

Customer Service Lead

Bass Pro Shops
08.2024 - 09.2025

Appointment Scheduler

Advanced Orthopedics of Oklahoma
11.2021 - 03.2022

Paint Department

Lowes Bixby
03.2021 - 03.2022

Cashier

Ulta Beauty
12.2019 - 08.2021

Senior Merchandising Manager

Steinmart
05.2015 - 09.2020

Radiology Information Representative

Saint Francis Hospital
10.1999 - 11.2004

Three years of college no degree -

NSU Northeastern State University

Three years of college no degree -

Pensacola Community College

Three years of college no degree -

Tulsa Community College

High School Diploma -

Preston High School

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