Nikole Vazquez

Front Office:

• Reached out to new leads and prospective patients via phone calls and follow-ups, introducing them to services and walking them through the intake process.
• Scheduled consultations, guided patients through booking, and welcomed them into the clinic with office tours and introductions.
• Educated patients on how acupuncture could support fertility and other health concerns, ensuring they felt informed and cared for.
• Supported ongoing patient care by explaining treatment care plans, showing cost-saving packages, and reviewing insurance coverage/payment options.
• Verified patient insurance eligibility for treatments, explained coverage details, and communicated plan options clearly to support informed care and financial decisions.
• Assisted in EMR documentation and coordinated communication between patients and providers for smooth treatment flow.
• Provided follow-up support, answering questions about treatment progress, financial plans, and ongoing care.

Back Office:

• Conducted first patient examinations (acugraph) and prepared them before provider consultations, making them feel comfortable and welcomed.
• Natural fertility/IVF patients: Prepared patients for treatment from the provider and placed supportive therapies such as electrodes and Celluma light devices. Checked in during sessions to ensure comfort and safety, then carefully removed all equipment once treatment ended.
• General health patients: Assisted by safely removing acupuncture needles and ensuring patients were comfortable throughout their visit, and any additional equipment if used.
• Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care delivery.

• Resolved customer inquiries and complaints efficiently, improving satisfaction.
• Trained new team members on best practices and company policies.
• Supported coworkers in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
• Completed store opening and closing procedures
  and balanced bills.
• Helped customers complete purchases, locate
  items, and join reward programs.
• Upsold additional products and services to
  customers, increasing revenue.

• Assisted the doctor with patient examinations and procedures.
• Managed patient scheduling and maintained accurate medical records.
• Obtained client medical history, medication information, symptoms, and allergies.
• Improved patient outcomes by accurately recording vital signs and communicating it to the medical team.
• Sought feedback and guidance from supervisors to continuously improve performance.
• Prepared examination rooms for patients, maintaining a clean and organized environment for optimal care.