Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NikoleAnn Hammock-Jouett

Glendale,AZ

Summary

To become part of an organization where I can utilize my education, skills and experience in working with and serving the public in a challenging and people- oriented environment. To apart of a team. QUALIFICATIONS Strong Medical field background administrated Assistant skills Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisor position. Ready to help team achieve company goals.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Medical Assistant and Billing Administrator

GenHealth
01.2024 - 04.2024
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Verified patient insurance coverage and collected required co-payments.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.

Case Specialist

Copa Health West Valley
05.2023 - 11.2023
  • Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Meet with clients to do weekly home visits.
  • ASAM Observation.
  • Documentation.
  • Groups.
  • Connect Providers with the Clients for telehealth visits.
  • Attend appointments outside the office with Clients.
  • Peer Support.
  • Schedule rides with Veyo.
  • Schedule appointments with the PCP and Psych Providers.
  • Deliver medications.

Operations Supervisor

Community Bridges Inc.
07.2021 - 04.2023
  • Check Patients in
  • Schedule Appointments
  • Request Hospital ER Records
  • Pull AZ PMP Reports
  • Pull UDS Dominion Reports
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Analyzed department metrics and performance and reported findings to management.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Monitored front areas so that questions could be promptly addressed.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.

Lead Medical Assistant

Community Bridges Inc.
12.2018 - 01.2021
  • Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
  • Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
  • Demonstrated expertise in phlebotomy, specimen collection, and basic laboratory testing procedures to support accurate diagnosis and treatment decisions.
  • Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
  • Managed insurance authorizations for medications, diagnostic tests, or procedures to facilitate timely access to necessary treatments for patients.
  • Assisted physicians and nurses with clinical procedures following safe practices.
  • Precepted newly hired medical assistants to train each on office procedures and important tasks.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented patient information in EMR and prepared paperwork for medical staff.
  • Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
  • Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
  • Coordinated referrals to specialists and provided comprehensive support throughout the entire referral process for seamless patient care transitions.
  • Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
  • Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
  • Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
  • Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
  • Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
  • Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
  • Prepared and administered medications to alleviate patient symptoms.
  • Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
  • Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
  • Audited samples and refrigerated medications to verify freshness and remove any expired packages.
  • Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
  • Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.

Back Office Administrator

Sunny View Medical Center
01.2008 - 01.2010
  • Answering Multi Phone Lines
  • Check Patients in/Out, Collect Co-Pays
  • Pull Files/Medical Records
  • Update Patients Charts
  • Insurance Verifications
  • Entering New Patient Info

Administrated Assistant

Canyon State Imaging
01.2001 - 01.2008
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Assisted manager in all aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Demonstrated adaptability by quickly mastering new software applications for various tasks.
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Expedited project completion times due to the ability to multitask effectively under tight deadlines.
  • Assisted managers in decision-making processes based on thorough research and analysis of available data.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Boosted team productivity with regular preparation of detailed reports and presentations.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.
  • Improved organizational culture by planning and executing engaging team-building events.
  • Improved data management by creating comprehensive databases for easier access to critical information.
  • Strengthened supplier relationships by negotiating favorable terms and managing contracts efficiently.
  • Reduced response time to external inquiries, establishing structured system for tracking and managing emails.
  • Optimized expense tracking, significantly reducing overhead costs by meticulously reviewing and reconciling monthly expenses.
  • Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
  • Enhanced team collaboration, implementing centralized digital platform for document sharing and communication.
  • Supported senior management to make informed decisions, conducting thorough market research.
  • Enhanced meeting productivity by preparing detailed agendas and taking comprehensive minutes for future reference.

Legal Assistant/Processor Service Manager

AAA Legal Service
01.2000 - 01.2004
  • File/Office Supplies Management
  • Answering Multi Phones Lines
  • Clerical, Filing, Process Files to Clients
  • Court Runner, Notary
  • Contact with Potential Clients

Education

Medical Assist. - Health Care

UEI
Glendale, AZ
03.2018

High School Diploma -

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
10.2017

Skills

  • Manage/Scheduling Employees
  • Collections/Billing Hospital/Medical
  • Multi Phone Lines/Clerical/Filing
  • Accounts Payable/Receivables
  • Payroll/Notary/Peachtree Account System
  • Organizational Structuring
  • Operations Oversight
  • Complex Problem-Solving
  • Job Assignments
  • Database Maintenance
  • Accuracy and Efficiency in Documentation
  • Supervising Technicians
  • Customer Relationship Development
  • Driver Routing
  • Oversee Administrative Functions
  • Professional Telephone Etiquette
  • Data Communications
  • Records Organization and Management
  • Consumer Behavior
  • Coordinating Personnel
  • Directing Team Members
  • Management
  • Improve Performance
  • Employee Relationships
  • Safe Work Methods
  • Shift Coverage
  • Behavior Identification
  • Overseeing Personnel

Certification

BHT

CPSS

MA

Timeline

Medical Assistant and Billing Administrator

GenHealth
01.2024 - 04.2024

Case Specialist

Copa Health West Valley
05.2023 - 11.2023

Operations Supervisor

Community Bridges Inc.
07.2021 - 04.2023

Lead Medical Assistant

Community Bridges Inc.
12.2018 - 01.2021

Back Office Administrator

Sunny View Medical Center
01.2008 - 01.2010

Administrated Assistant

Canyon State Imaging
01.2001 - 01.2008

Legal Assistant/Processor Service Manager

AAA Legal Service
01.2000 - 01.2004

Medical Assist. - Health Care

UEI

High School Diploma -

Maricopa Community Colleges - Rio Salado Community College

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NikoleAnn Hammock-Jouett