Summary
Work History
Education
Skills
Timeline
Server

Nikole Jezbera

San Diego,CA

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Work History

Server

The Brigantine
San Diego, CA
06.2020 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Greeted new customers, discussed specials and took drink orders.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Server

World Famous
San Diego, CA
06.2020 - 02.2021
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items and recorded order information.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Server

Wonderland Ocean Pub
San Diego, CA
03.2014 - 03.2020
  • Greeted new customers, discussed specials and took drink orders.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Trained and mentored [Number] new personnel hired to fulfill various roles.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Expeditor

Wonderland Ocean Pub
San Diego, CA
03.2014 - 03.2020
  • Trained new expeditors and food runners according to company policies and standards.
  • Executed and supervised plate preparation according to temperature and condiment specifications.
  • Demonstrated strong knowledge of menu offerings and appropriate culinary techniques.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Assisted preparation of food plates, overseeing quality and appearance.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Offered product samples, answered questions and helped customers find items.

Food Runner

Wonderland Ocean Pub
San Diego, CA
03.2014 - 03.2020
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Garnished dishes and quickly delivered items to customers, minimizing wait times.
  • Cleared tables immediately after guests left in preparation for next party.
  • Trained and mentored newly hired employees to explain process flow and safety procedures.
  • Answered questions from restaurant patrons regarding menu items.
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses.
  • Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
  • Cultivated warm relationships with regular customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.

Restaurant Busser

Wonderland Ocean Pub
San Diego, CA
03.2014 - 03.2020
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Provided respectful and courteous bussing services while operating within active dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Trained new staff in bussing and cleaning procedures.

Restaurant Hostess

Wonderland Ocean Pub
San Diego, CA
03.2014 - 03.2020
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Monitored dining room and guest flow to maximize table usage and minimize wait times.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.

Restaurant Hostess

The Brew Project
San Diego, CA
10.2015 - 05.2016
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Planned and executed guest parties by organizing menus, spaces and special requests.
  • Assisted with moving tables, chairs, and other restaurant service equipment within dining rooms.
  • Reset used tables within prescribed timeframes to expedite turnover and increase available dining room space.
  • Performed pre-bussing duties such as vacuuming surrounding floors and removing large waste.
  • Emptied on-site trash receptacles into dumpsters and large waste receptacles.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.

Summer Camp Leader

City Of Coronado Recreation Center
Coronado, CA
05.2011 - 02.2016
  • Led groups of children safely through variety of camp activities.
  • Documented camp inventory and ordered supplies when needed.
  • Designed learning and recreational activities for campers between ages of 6 and 12.
  • Maintained fun, learning-focused atmosphere by smoothly handling conflicts and developing culture centered around collaboration and personal responsibility.
  • Supervised camper and team safety by issuing clear directives for ideal behaviors and required monitoring strategies.
  • Planned activities, events and field trips to enrich student development.
  • Arranged packed activity schedule with numerous outdoor activities, crafts and learning opportunities.
  • Offered campers compassionate support for personal and social issues, helping each develop positive skills for dealing with interpersonal conflicts.
  • Organized field trips to off-site locations and handled scheduling, transportation and payments.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
  • Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
  • Created interesting and educational lesson plans and implemented activities while engaging with children.
  • Earned First Aid, CPR and WSI certifications with emphasis on children's treatment protocols.

Aquatics Instructor

City Of Coronado Recreation Center
San Diego, CA
09.2005 - 02.2016
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Maintained control and safety of class and kept children in flotation always within arm's reach.
  • Used teaching aids such as kickboards, diving rings and fins correctly to teach students.
  • Helped students of different abilities levels boost health with skill-adjusted classes.
  • Educated participants on team sports techniques and instructed on correct approaches for play.
  • Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
  • Prepared equipment before each class class and stored items promptly after classes.

Lifeguard

City Of Coronado Recreation Center
San Diego, CA
09.2005 - 02.2016
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored swimmers to identify distress.
  • Checked pool and surrounding areas for hazardous conditions.
  • Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
  • Entered water immediately to pull struggling swimmers to safety.
  • Saved distressed persons using rescue techniques and equipment.
  • Provided valuable swim instruction to patrons of various ages to build confidence, strength, and skills in positive learning environment.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Inspected pool during shift and skimmed toys and trash that could clog pool pump.
  • Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
  • Performed lifesaving measures during incidents until paramedics arrived on scene.
  • Consulted with emergency personnel while securing scene.

Private Athletic Club Supervisor

La Jolla Athletic Club
La Jolla, CA
04.2015 - 12.2015
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Maintained close contact with customers to provide updates on issues or service requests.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Maintained compliance with company policies, objectives and communication goals.
  • Organized, maintained and updated files and records, keeping data for faculty members current and in good order.
  • Maintained cleanliness of group fitness room, mirrors, floor and fitness equipment.
  • Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.

Pet Sitter

Doggy D-Tails
San Diego, CA
04.2013 - 12.2015
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Exercised animals regularly with walks and rigorous play activities.
  • Communicated professionally with pet owners via phone, email and text.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Helped treat animal skin and eyes with ointments and other medications.
  • Coordinated animal training to teach commands, improve behaviors and housebreak personal pets.
  • Followed specific food and water schedules for different animal species.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.

Education

Certification - Animal Behavior And Training

Animal Behavior College
San Diego, CA
01.2013

Associate of Arts - Psychology

San Diego Mesa College
San Diego, CA
06.2007

Skills

  • Team Player
  • High Volume Dining
  • Cool Under Pressure
  • Menu Memorization and Presentation
  • Relationship Building
  • Warm and Friendly
  • Service-Oriented
  • Specials Promotion and Upselling
  • Customer Service and Rapport
  • Team Leadership

Timeline

Server

The Brigantine
06.2020 - Current

Server

World Famous
06.2020 - 02.2021

Restaurant Hostess

The Brew Project
10.2015 - 05.2016

Private Athletic Club Supervisor

La Jolla Athletic Club
04.2015 - 12.2015

Server

Wonderland Ocean Pub
03.2014 - 03.2020

Expeditor

Wonderland Ocean Pub
03.2014 - 03.2020

Food Runner

Wonderland Ocean Pub
03.2014 - 03.2020

Restaurant Busser

Wonderland Ocean Pub
03.2014 - 03.2020

Restaurant Hostess

Wonderland Ocean Pub
03.2014 - 03.2020

Pet Sitter

Doggy D-Tails
04.2013 - 12.2015

Summer Camp Leader

City Of Coronado Recreation Center
05.2011 - 02.2016

Aquatics Instructor

City Of Coronado Recreation Center
09.2005 - 02.2016

Lifeguard

City Of Coronado Recreation Center
09.2005 - 02.2016

Certification - Animal Behavior And Training

Animal Behavior College

Associate of Arts - Psychology

San Diego Mesa College

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Nikole Jezbera