Nikoletta Csabai
Hemel Hampstead
Summary
Effective team member who has the ability to meet deadlines, willing to take accountability of her own work and committed continuously improving her abilities. With several years experience in the motor industry, I'm truly passionate about cars and always keen to expand my knowledge with the newest products and technologies. My strong analytical skills and commitment to compliance ensure seamless interactions with all departments. I am ready to bring my skills and dedication to a forward-thinking organization that values efficiency and exceptional service. Looking to work for a company that offers excellent opportunities for both personal and professional development
Overview
14
14
years of professional experience
Work History
Accredited Warranty Executive
Group1
03.2023 - Current
- Exceptional understanding of global legislation with regard regional warranty obligations
- Liaise with technicians, service personnel and manufacturers to facilitate warranty claims, ensuring a smooth process for all parties involved
- Maintain the very highest levels of attention to details even when under pressure
- Managing numerous warranty claims simultaneously, this requires excellent organisational skills to effectively track and process each claim, keeping every involved party updated on its status
- Ensuring all documentation falls in line with manufacturer guidelines, preparing invoices and warranty claims accurately in accordance with manufacturer and departmental standards
- Maintaining high standards of quality control with providing technical support and quidance to Technicians
- Analyze problems, identify trends and develop strategies to optimize claims process.
- Review warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
Supply Chain Administrator
ASOS
11.2021 - 03.2023
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations
- Managed the regional distribution network, including purchasing, order processing, reverse logistics, customer service, product quality, trade compliance and warehouse management
- Run daily reports and maintain/update software and databases in Excel, ensuring the planning spreadsheets are kept updated and organised
- Monitored, analysed and reported domestic freight and carrier management performance against set goals to ensure that costing met forecasts
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers
- Established the vision and master plan for the company's regional supply chain end-to-end structure, across planning, sourcing, production and delivery
- Improved, standardised and documented planning and scheduling processes
- Ensured consistency in product content, quality, trade compliance and warehousing for timely delivery
- Kept shared drives updated and organised at all times.
Customer Service Administrator
Whetstone Audi
04.2019 - 10.2021
- Responsible for handling day-to-day administrative tasks of the office and making sure that everything runs smoothly
- Completed special projects by using effective decision making, critical thinking and time management skills
- Managed over 50 incoming calls per day, scheduled appointments with service professionals
- Met all customer call guidelines including service levels, handle time and productivity rapidly responding to and resolving any administrative problems
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Introduced organisation systems to keep filed customer documents confidential and increase operational efficiency
- Responded to customer requests with friendly, knowledgeable service and support
- Carrying out large volumes of filing while retaining good level of accuracy and efficiency.
Receptionist
Whetstone Audi
10.2018 - 03.2019
- Maintained high level of client experience by a friendly welcome
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Answered telephone enquiries from clients, vendors and the public, over 150 calls per day
- Answered enquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
- Kept reception area clean and neat to give visitors a positive impression of the company.
Sales Executive
Whetstone Audi
04.2017 - 08.2018
- Started as trainee Sales executive where quickly learned the trade
- Demonstrated my skills, knowledge and passion about the brand to customers and management
- Learned self organization, work independently or in teams with paying high attention to details
- Kept strong communication skills and confidence on phone and in person as I have learned on reception
- Experienced how to handle target driven role, so always made the extra mile for customer by being flexible
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Showroom Hostess
Whetstone Audi
03.2016 - 04.2017
- Handled daily customer meetings, sales calls and account
management tasks - Met customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Established and maintained client relationships through superb communication
- Addressed customer enquiries and concerns to facilitate decision making and minimise anxiety or hesitation
Team Leader
Din Din Kitchen
04.2013 - 03.2016
- Quality checked all orders before serving to customers to consistently deliver excellent standards in recipe and presentation
- Facilitated smooth flow of service by effectively coordinating service with other wait staff, hosts and kitchen staff
- Calmly managed customer disputes and complaints, de-escalating heated situations and ensuring customer satisfaction
- Maintained personal knowledge by completing in-house training, keeping up-to- date with current promotions, special dishes and new products to assist customers
Trainee Manager
Papa Johns
09.2011 - 03.2013
- Answered enquiries concerning standardized policies, procedures and regulations
- Trained junior team members on administrative processes, company requirements and performance strategies
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information
- Inspected and strictly followed recipes to ensure meal quality and consistency
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Education
Construction Technician Diploma - Construction Engineering
Building Construction Technician
01-2014
Diploma of Higher Education - Beauty
Make-Up Artist
01-2016
Skills
- Ability to follow complex procedures in a safe and accurate manner
- Proactive mindset that designs creative solution to strategic and tactical challenges
- Team player, with bags of energy and enthusiasm to learn
- Computer literate with intermediate skills in Word, Excel & PowerPoint
- Ability to manage time effectively and clearly prioritise tasks for self and team in a dynamic and change-oriented environment
- Knowledge of printers, data processing, word processing and spreadsheet applications
- Maintaining professional attitude and pleasantness at all times
Timeline
Accredited Warranty Executive
Group1
03.2023 - Current
Supply Chain Administrator
ASOS
11.2021 - 03.2023
Customer Service Administrator
Whetstone Audi
04.2019 - 10.2021
Receptionist
Whetstone Audi
10.2018 - 03.2019
Sales Executive
Whetstone Audi
04.2017 - 08.2018
Showroom Hostess
Whetstone Audi
03.2016 - 04.2017
Team Leader
Din Din Kitchen
04.2013 - 03.2016
Trainee Manager
Papa Johns
09.2011 - 03.2013
Construction Technician Diploma - Construction Engineering
Building Construction Technician
Diploma of Higher Education - Beauty
Make-Up Artist
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