Nikolette Mima
Fountain
Summary
Dynamic professional with one and a half years of experience in office work. Skilled in communication and dedicated to delivering results through collaboration and innovation. Strong communicator with a proven ability to drive projects to successful completion.
Overview
3
3
years of professional experience
Work History
Office Coordinator
Pikes Peak State College
11.2022 - 12.2024
- Collaborated with office staff to ensure smooth operations and team readiness in the event of unforeseen demands
- Improved customer service strategies for office staff to improve interactions and reduce complaints
- Secure filing systems for sensitive employee and client documents were created and implemented by me
- Effectively managed a variety of office functions, such as filing, sorting, and handling incoming and outgoing mail
- Organized company meetings and scheduling for the four employee team
- Organized team workload and prioritized tasks to streamline office functions in a deadline-driven environment
- Oversaw technical, operational, clerical, and customer service support in a counseling center office environment
- Boosted team productivity by reorganizing office supplies and protocols
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly
- Provided expert clerical support by handling a wide range of routine and special requests efficiently
- In charge of office space, administration, and budgets for planned meetings and events
- Kept paper and electronic records of all events and client data
- Assisted administrative team members with daily tasks in order to maintain a smooth workflow
- Provided administrative procedures, company policies, and performance standards training to new employees
- Organized my workload and prioritized tasks to produce work efficiently in a deadline-driven environment
- Answered and routed phone calls to support client services
- Acted as the first point of contact both internally and externally when interacting and communicating professionally with various individuals
- Oversaw a high volume of phone calls, scheduled meetings, coordinated logistics, and kept track of confidential information
- Provided daily reports on office activities to assist managers in staying on top of changing conditions and making proactive decisions
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Sales Associate
Ross Dress for Less
03.2022 - 09.2022
- Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions
- Set up new merchandise with attractive displays and signage to encourage customer sales and move overstock items
- Organized displays and stocked shelves to draw customers' attention to specific items
- Demonstrated products to customers, discussed features, and redirected objections to capture sales
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current
- Provided product and service information to customers
- Customers received merchandise recommendations based on their needs and preferences
- Used upselling techniques and offered product and service consultations
- Instructed team members on security risks and loss prevention to help prevent store theft
- Kept track of product, service, and company policy information so that I could help coworkers and customers
- Stayed on top of emerging trends and provided helpful customer service to help with product selection
Education
Associate of Arts - Criminal Justice & Psychology
Pikes Peak State College
Colorado Springs, CO12-2024
High School -
Fountain-Fort Carson High School
Fountain, CO05-2022
Skills
- Correspondence management
- Meeting coordination
- Client correspondence
- Microsoft Office expertise
- Mail handling
- Office administration
- Vendor relations
- Client relationship management
- Administrative support
- Records management
- Scheduling
- Data entry
- Customer service
- Project management
- Sorting and labeling
- Schedule coordination
- Office management
- File organization
Timeline
Office Coordinator
Pikes Peak State College
11.2022 - 12.2024
Sales Associate
Ross Dress for Less
03.2022 - 09.2022
Associate of Arts - Criminal Justice & Psychology
Pikes Peak State College
High School -
Fountain-Fort Carson High School
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