Nikolette Ray
Suitland,MD
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Largo Nursing & Rehabilitation
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
Judiciary Clerk
Maryland Judiciary
02.2023 - 09.2023
- Coordinated with local law enforcement agencies when necessary during high-profile cases or those involving heightened security measures around the courthouse premises.
- Enhanced court efficiency by managing and organizing case files, ensuring accurate documentation and timely processing.
- Prepared detailed summaries of cases for judges'' review prior to hearings or trials, enabling informed decision-making processes.
- Contributed to the development of internal policies or procedural updates within the clerk''s office, enhancing overall effectiveness of judiciary operations.
- Implemented digital filing systems that expedited document retrieval while reducing physical storage needs within the clerk''s office space.
- Maintained confidentiality of sensitive information by adhering to strict ethical guidelines throughout daily tasks.
- Conducted legal research on law, providing thorough memoranda.
Receptionist
Independence Court Of Hyattsville
05.2022 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Reduced waiting times for visitors by implementing more efficient check-in process.
Retail Sales Associate
Torrid
07.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Education
CNA/GNA - Health Care
It Works Learning Center
01-2024
High School Diploma -
Tall Oaks Highschool
06.2020
No Degree - N/a
Eleanor Roosevelt Highschool
Greenbelt, MD09-2020
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Verbal and written communication
- Office organization
- Confidentiality handling
- Multi-line telephone systems
- Courteous and professional
Certification
- CNA - Certified Nurse Assistant
Timeline
Front Desk Receptionist
Largo Nursing & Rehabilitation
10.2024 - Current
Judiciary Clerk
Maryland Judiciary
02.2023 - 09.2023
Receptionist
Independence Court Of Hyattsville
05.2022 - 02.2023
Retail Sales Associate
Torrid
07.2021 - 04.2022
CNA/GNA - Health Care
It Works Learning Center
High School Diploma -
Tall Oaks Highschool
No Degree - N/a
Eleanor Roosevelt Highschool
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