Nikolija Uzelac-Drobnjak
Haskell
Summary
Forward-thinking professional bringing more than 11 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices.
Overview
13
13
years of professional experience
Work History
Sales and Practice Manager
Goals Aesthetics & Plastic Surgery
07.2020 - 03.2023
- Successfully launched and managed the Goals NJ location, overseeing both surgical and sales/aesthetics operations.
- Spearheaded recruitment efforts, hiring surgeons,Nurses technicians,Sales staff and administrative staff.
- Led recruitment efforts to hire nursing staff and provided comprehensive training on Electronic Medical Record (EMR) systems and various medical procedures. Streamlined processes to facilitate effective communication and collaboration between nurses and physicians, ensuring seamless training experiences for medical practitioners.
- Collaborated with regulatory bodies to ensure facility accreditation and implemented operational protocols to ensure smooth functioning of all aspects of the facility.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Reduced employee turnover by implementing competitive compensation packages and creating a supportive work atmosphere.
- Negotiated contracts with vendors, securing favorable terms for the practice while maintaining quality service levels.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Collaborated with marketing teams to develop promotional materials that effectively highlighted the practice''s unique offerings.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to more sales.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Patient Consultant
Kassir Plastic Surgery
03.2013 - 07.2020
- Achieved an impressive 80% closing rate by guiding new and established patients in selecting suitable treatments.
- Implemented strategic initiatives that resulted in significant growth of CoolSculpting and non-surgical revenue streams for the practice.
- Managed quarterly sales and practice revenue statistics.
- Assisted the doctor with injectable and treatment notes.
- Coordinated surgical clearances and COVID tests.
- Conducted pre-surgery consultations and provided instructions to patients.
- Handled booking sheets and insurance details for surgical centers & hospitals.
- Managed insurance authorizations for surgeries and CT scans.
- Certified by Zeltiq for Cool Sculpting, treating patients for 5 years.
- Evaluated patients for injectable treatments, ensuring their comfort.
- Supervised the front desk and streamlined patient flow. - Assisted patients in applying for financing options.
- Coordinated appointments, surgeries, and treatments.
- Organized staff meetings and team-building events.
- Supervised all staff members and addressed patient complaints.
- Established effective sales protocols for staff.
- Enhanced patient satisfaction by providing empathetic and personalized consulting services.
- Reduced patient wait times by streamlining appointment scheduling processes.
- Improved patient follow-up rates by implementing a comprehensive contact system.
- Educated patients on treatment options, ensuring informed decisions were made for their care plans.
- Collaborated with healthcare professionals to develop tailored care plans for individual patients.
- Assisted in the successful resolution of patient complaints, maintaining positive relationships and trust.
- Facilitated communication between patients and medical staff, promoting an environment of transparency and understanding.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for optimal patient care.
- Contributed to increased clinic efficiency by assisting with administrative tasks when needed.
Administrative Assistant
Caldwell University
09.2010 - 09.2012
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Maintained accurate and confidential records of student information, including enrollment, grades, and transcripts.
- Processed student registration, withdrawals, and other related documentation.
- Entered and updated student data in the university's database systems.
- Compiled statistical reports and summaries related to student enrollment and academic performance.
- Processed requests for student transcripts, including verification of student identities and fulfillment of transcript orders.
- Collaborated with academic departments to ensure accurate transcript documentation for graduates.
- Utilized various software applications and systems for student record management, such as student information systems and document management systems.
- Provided training and support to staff on the use of registration and record-keeping systems.
Education
Bachelor of Arts in Social Science -
Caldwell University
06.2013
High School Diploma -
Passaic Valley Regional High School
01.2009
Skills
- Proficient in Microsoft Office Suite, Word Perfect, web page updating,excel, constant contact, Zoho CRM, drchrono, and PatientNow Software
- Strong interpersonal, teamwork, and analytical skills
- Highly organized, detail-oriented, and accurate
- Strong public speaking ability, comfortable in a range of settings, including high-stress environments
- Google Analytics
- Digital Marketing
- Proofreading
- Social Media Management
- Medical Personnel Recruitment
- Policy and Procedure Development
- Budget Oversight
- Strategic Consulting
- Marketing
- Performance Metrics
- Practice Management
- Staff Management
- Employee Performance
- New Hire Training
Languages
Serbian
Full Professional
English
Full Professional
Italian
Elementary
Timeline
Sales and Practice Manager
Goals Aesthetics & Plastic Surgery
07.2020 - 03.2023
Patient Consultant
Kassir Plastic Surgery
03.2013 - 07.2020
Administrative Assistant
Caldwell University
09.2010 - 09.2012
Bachelor of Arts in Social Science -
Caldwell University
High School Diploma -
Passaic Valley Regional High School
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