Nikolina Jovic
Dayton,OH
Summary
Results-driven individual known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Director of Junior Tennis
Five Seasons Family Sports Club
Dayton, OH
01.2024 - Current
- Developed and implemented junior tennis programs to increase participation and player development.
- Organized tournaments, camps, clinics, and special events for junior players.
- Established criteria for evaluating student performance in individual and team activities.
- Monitored progress of students through assessments, observations, and feedback from coaches.
- Engaged in community outreach efforts to attract new participants to the program.
- Collaborated with local schools, clubs, organizations, and businesses to create partnerships that benefit youth players.
Restaurant Manager
Waffle House
Louisville, KY
11.2022 - 01.2024
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
Assistant Director
Big Spring Country Club
Louisville, KY
05.2022 - 11.2022
- Created and maintained a comprehensive tennis program for all ages and abilities.
- Organized and implemented tennis tournaments, leagues and other competitive events.
- Managed staff of instructors to ensure quality instruction for players of all levels.
- Scheduled court times for practice sessions, lessons, competitions.
- Planned and coordinated special activities such as clinics, exhibitions, inter-club matches and social events.
- Supervised maintenance of courts, equipment, inventory and facilities.
- Maintained accurate records of programs including registrations, payments and attendance.
- Performed administrative tasks such as managing budgets, preparing reports and maintaining documentation.
- Provided customer service by responding promptly to inquiries from members, players, parents.
- Coordinated with marketing department to promote programs through website updates or other media outlets.
Education
MBA - Business Administration And Management
University of Louisville
Louisville, KY09-2022
Bachelor of Science - Marketing And Management
University of Louisville
Louisville, KY05-2021
Skills
- Team leadership
- Recruitment and retention strategies
- Professional networking
- Time management abilities
- Strategic Planning
- Financial Reporting
- Customer service
- Marketing strategy
Affiliations
- Division I-College Tennis-student-athlete (University of Louisville)
- PTRW-Women's Coaching Association-advocate
Languages
English
Native/ Bilingual
Bosnian
Native/ Bilingual
German
Professional
Slovenian
Professional
Macedonian
Professional
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Accomplishments
- Athletic Honor Roll-4 times
- ACC Academic Scholar Athlete Honorary Award
- Best New Unit Manager of the Month
Certification
- ServSafe certified
- PTR (Professional Tennis Registry)
Timeline
Director of Junior Tennis
Five Seasons Family Sports Club
01.2024 - Current
Restaurant Manager
Waffle House
11.2022 - 01.2024
Assistant Director
Big Spring Country Club
05.2022 - 11.2022
- ServSafe certified
- PTR (Professional Tennis Registry)
MBA - Business Administration And Management
University of Louisville
Bachelor of Science - Marketing And Management
University of Louisville
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