Nikolina Matisic
Los Angeles,CA
Summary
Capable bartender, passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in high end establishments.
Overview
6
6
years of professional experience
Work History
Bartender
The Sea Fire Grill
09.2019 - 02.2024
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Prepared garnishes by evenly slicing and pitting fruits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Worked flexible hours across night, weekend, and holiday shifts.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Head Bartender
Turnmillnyc
08.2018 - 08.2019
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
BBA - Managment in Buisness
Baltazar Adam Krcelic
Croatia 06.2018
Skills
- Team player attitude
- Alcohol awareness
- Strong multitasking
- Professional Service Standards
- Bussing and Serving
- Food Running
- Cocktail Service
- Staff Training
- Cash Register Operation
- Creative Mixology
- Cleanliness and hygiene
- Ordering Supplies
- Relationship Building
- Liquor, beer, and wine knowledge
- Engaging Customers
- Calm and Composed
Timeline
Bartender
The Sea Fire Grill
09.2019 - 02.2024
Head Bartender
Turnmillnyc
08.2018 - 08.2019
BBA - Managment in Buisness
Baltazar Adam Krcelic
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