Nikolina Radulovic
Titel
Summary
Professional hospitality specialist prepared for top-tier service roles. Skilled in delivering exceptional guest experiences with strong emphasis on teamwork and adaptability. Known for reliability, attention to detail, and passion for creating memorable dining experiences. Proficient in high-pressure environments, showcasing excellent communication, problem-solving, and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Fine Dining Server
Sale E Pepe
480 S Collier Blvd, Marco Island, FL 34145
10.2024 - Current
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Suggested wine pairings to go with specific menu items.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Server Assistant
Sale E Pepe
480 S Collier Blvd, Marco Island, FL 34145
10.2023 - 06.2024
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
Front desk agent
Resort Fruške Terme
Novi Sad, Serbia
04.2023 - 09.2023
- Welcoming guests, clients, and employees in a friendly and professional manner, ensuring a positive and welcoming experience
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Sales agent
Work and Travel USA
Novi Sad, Serbia
11.2022 - 02.2023
- Finding suitable employment for clients through the program or agency that facilitates the Work and Travel experience
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Food runner
The Crag Bag
Ocean City, United States
05.2022 - 10.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Chef Assistant
G.imi Project D.o.o.
Novi Sad, Serbia
06.2021 - 11.2021
- Assisted head chef in cooking dishes according to ingredients.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
Assistant chef
Hotel Splendid 5
Novi Sad, Serbia
10.2017 - 10.2021
- Assisted head chef in cooking dishes according to ingredients.
- Supported senior chefs with creative meal planning and recipe development.
Assistant pastry chef
Gorski Hotel & Spa 4
Kopaonik, Serbia
07.2021 - 09.2021
- Assisting in the decoration of pastries and desserts using various techniques, such as piping, glazing, icing, chocolate work, and garnishing
- Prepared wide variety of goods such as cakes, cookies and tarts by following traditional and modern recipes.
Education
Bachelor's degree - Gastronomy management
Faculty of Sciences
Trg Dositeja Obradovica 3, Novi Sad 2100010-2021
High School Diploma - Economics
STS "Mileva Maric"
Glavna 6-9, 21240 Titel05-2017
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Upselling skills
- Teamwork
Personal Information
- Date of Birth: 04/14/98
- Gender: Female
Timeline
Fine Dining Server
Sale E Pepe
10.2024 - Current
Server Assistant
Sale E Pepe
10.2023 - 06.2024
Front desk agent
Resort Fruške Terme
04.2023 - 09.2023
Sales agent
Work and Travel USA
11.2022 - 02.2023
Food runner
The Crag Bag
05.2022 - 10.2022
Assistant pastry chef
Gorski Hotel & Spa 4
07.2021 - 09.2021
Chef Assistant
G.imi Project D.o.o.
06.2021 - 11.2021
Assistant chef
Hotel Splendid 5
10.2017 - 10.2021
Bachelor's degree - Gastronomy management
Faculty of Sciences
High School Diploma - Economics
STS "Mileva Maric"
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