Nikolos Martin
Columbus,OH
Summary
Customer-oriented sales professional with extensive experience in relationship building and partnership cultivation. Proven track record of growing profit channels through strategic territory development and effective product introduction. Strong ability to uncover customer needs, delivering tailored solutions that drive satisfaction and revenue growth. Aiming to leverage expertise in a challenging role to further enhance sales performance.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Magnolia
08.2021 - Current
- Persuaded potential customers through effective sales pitches.
- Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Cultivated positive business relationships to ensure future sales.
- Engaged in workshops for skill enrichment in sales.
Project Manager
MISTCOOLING
02.2021 - 08.2021
- Identified project needs by reviewing project objectives and schedules.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Submitted project deliverables to clients, consistently adhering to quality standards.
- Advised other departments on best practices related to managing large-scale projects.
- Created and implemented processes to ensure successful completion of projects.
Customer Service Representative
Telus International
06.2019 - 10.2020
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
- Collected deposits or payments and arranged for billing.
- Implemented innovative methods for streamlining the customer service process.
Shift Manager
Marcos Pizza
08.2015 - 07.2017
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Formulated comprehensive daily and weekly plans.
- Ensured compliance with health and safety regulations.
- Managed product inventory and restocking schedules.
- Conducted comprehensive screening processes for potential hires.
Education
Some College (No Degree) - Psychology
Texas Southern University
Houston, TXSkills
- Customer liaison
- Sales funnel management
- Consultative sales
- Persuasive communication
- Sales analysis
- Troubleshooting and Diagnostics
- System design and deployment
- Technical reporting
References
References available upon request.
Timeline
Sales Consultant
Magnolia
08.2021 - Current
Project Manager
MISTCOOLING
02.2021 - 08.2021
Customer Service Representative
Telus International
06.2019 - 10.2020
Shift Manager
Marcos Pizza
08.2015 - 07.2017
Some College (No Degree) - Psychology
Texas Southern University
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