Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Nikolus Roberson

Colorado Springs,CO

Summary

Skilled in navigating complex technical environments with a solid background as a Computer User Support Specialist. Possess strong troubleshooting capabilities and adept at providing solutions to enhance system functionality and user satisfaction. Demonstrated ability to communicate effectively with users, ensuring understanding and proper use of software and hardware. Improved help desk response times and user experience through proactive support and training initiatives.

Overview

8
8
years of professional experience

Work History

CSC IT Service Desk Specialist

Army National Gaurd
Centennial, CO
03.2023 - Current
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss.
  • Conducted regular system maintenance tasks including patching of operating systems.
  • Coordinated with vendors for the procurement of hardware or software products.
  • Analyzed data trends to identify areas where improvements can be made in service delivery.
  • Developed training materials to help end-users better understand IT services.
  • Reported incidents that require escalation to higher level teams or management.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.

CONCESSIONS WORKER

Cinemark Tinseltown Theatre
Colorado Springs, CO
01.2019 - 03.2020
  • Demonstrated integrity and honesty while interacting with guests, team members and managers by actively listening and responding appropriately
  • Consistently provided friendly service to promote better customer engagement
  • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
  • Scrubbed and polished counters to remove debris and food.
  • Answered patron questions about menu items, pricing and potential food allergy risks.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Quickly and efficiently processed payments and made accurate change.

Customer Service Representative

Taco Bell
Colorado Springs, CO
02.2017 - 12.2018
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Fielding diverse customer questions about issues such as available merchandise, current prices and upcoming company changes
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions

Education

High School -

Coronado High School
Colorado Springs, CO
12.2020

Skills

  • Training Development Expertise
  • Customer Engagement
  • Customer Relationship Development
  • Data entry
  • Good listening skills
  • POS systems expert
  • Escalation management
  • Vendor coordination
  • Software installation
  • Data backup and recovery
  • Ticketing system proficiency
  • Hardware support
  • Incident management
  • Security awareness
  • System administration

Affiliations

  • Rock climbing
  • Physical fitness
  • Outdoors activities
  • Social events

Accomplishments

  • Tier 2 Projects Team
  • Mission success for generals
  • Multiple SRP Succeses

Timeline

CSC IT Service Desk Specialist

Army National Gaurd
03.2023 - Current

CONCESSIONS WORKER

Cinemark Tinseltown Theatre
01.2019 - 03.2020

Customer Service Representative

Taco Bell
02.2017 - 12.2018

High School -

Coronado High School

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Nikolus Roberson