Niku H Patel
Guest Service Team Member
Des Plaines,United States
Summary
Dedicated and detail-oriented team member of 14+ years providing well-recognized customer service. Maintains focus that integrates both efficiency and accuracy while prioritizing the needs of clients. Progressing from entry-level to managerial roles aided in increasing adaptability; as well as undertaking higher responsibilities successfully. Utilizing experience with the ambition to learn as a driving force, seeks to demonstrate commitment to delivering valuable service to others.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Cashier
Mr. Beef and Pizza
Mt Prospect , IL
07.2011 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Food preparation following FDA guidelines.
- Expert knife skills.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Built strong relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Received numerous 5-star reviews for customer service.
- Trained and mentored new employees on cashier duties and best practices, improving overall staff performance.
Pharmacy Technician
Northwestern Medicine
Lake Forest, IL
02.2022 - 10.2022
- Completed IV Training within 3 months of hire; Hazardous/Non-Hazardous medications.
- Proficient in Epic, Omnicell, and Pyxis functions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging in a timely manner.
- Repacking bulk medications.
- Oral Medications.
- Dispensing and restocking narcotics.
- Dispensing COVID-19 vaccines.
- Appropriate and timely responses to nurses' med-messages.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Service Manager
Chipotle Mexican Grill
Schaumburg, Illinois
03.2019 - 08.2019
- Managed FOH and BOH teams efficiently.
- Planning daily operations.
- 100-150 customers served during lunch hours daily.
- Utilized "Aces in there Places" for maximum productivity during shifts.
- Managing cash/credit transactions and maintaining accuracy of drawers at beginning and end of shifts.
- Prioritizing speed and efficiency in food preparations and customer orders.
- Met FDA and Eco-Sure Audit guidelines.
Education
Associate of Science - Pharmacy
William Rainey Harper College
Palatine, IL 08.2024 - Current
High School Diploma -
Elk Grove High School
Elk Grove Village, IL 08.2007 - 06.2011
Skills
Fluent in English, Gujarati, and Spanish
Customer service
Work ethic and integrity
Team collaborations
Attention to detail
Certification
Illinois Food Handlers
Timeline
Illinois Food Handlers
11-2024
IDFPR - pending
11-2024
Associate of Science - Pharmacy
William Rainey Harper College
08.2024 - Current
Pharmacy Technician
Northwestern Medicine
02.2022 - 10.2022
Service Manager
Chipotle Mexican Grill
03.2019 - 08.2019
Cashier
Mr. Beef and Pizza
07.2011 - Current
High School Diploma -
Elk Grove High School
08.2007 - 06.2011
CPht - pending
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