Nikunj Raval
Sunnyvale,CA
Summary
Network Engineer with 12+ years of experience in designing and securing complex network infrastructures. Expertise in implementing scalable, high-performance solutions using advanced technologies such as VPN, FortiGate Firewalls, and FortiSwitch. Proven ability to enhance efficiency and connectivity in enterprise environments through effective ACL, DNS, and LAN/WAN management. Committed to delivering innovative network solutions that drive strategic success.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Technical Support Engineer
Fortinet
Sunnyvale, CA
07.2024 - Current
- Replicated issues and test cases in a lab environment, resolving problems and escalating field bugs.
- Reviewed and recommended new products and configurations to enhance network design and maintenance.
- Supported large network deployments while troubleshooting Switching, Wireless APs, Firewalls, and Network security.
- Utilized packet-level analysis to ensure secure and well-configured customer networks.
- Collaborated with development teams to address customer network issues effectively.
- Managed escalations for elite customers, focusing on Switching network topology support.
- Worked with Technical Account Managers to design and meet customer network requirements.
- Analyzed recurring network incidents to identify root causes, proposing solutions that reduced downtime.
Network Engineer
Interglobe IT
Pittsburgh, Pennsylvania
05.2024 - 07.2024
- Monitored network performance to maintain optimal operational health and swiftly resolved connectivity issues.
- Configured and maintained network devices to enhance reliability and security measures.
- Managed IP addressing and DNS configurations to support seamless network operations.
- Coordinated vendor installations and upgrades to improve infrastructure scalability.
- Conducted network audits to ensure compliance and performance, achieving measurable results.
- Analyzed performance data to identify bottlenecks and proposed targeted system upgrades for improved reliability.
Senior Network Engineer
Subway
Pittsburgh, Pennsylvania
11.2023 - 05.2024
- Engineered robust firewall configurations to strengthen system defenses and ensure uninterrupted business operations.
- Managed LAN/WAN and security settings for seamless network operations.
- Analyzed network traffic patterns to proactively identify bottlenecks and enhance data flow.
- Configured routers, switches, and firewalls to maintain security compliance.
- Collaborated with system administrators to implement significant network changes efficiently.
- Troubleshot and resolved network connectivity issues promptly to minimize downtime.
- Provided responsive technical support during critical incidents, ensuring business continuity.
- Partnered with cross-functional teams to coordinate network upgrades, reducing operational disruption.
Network Engineer Team Lead
L'Oreal Luxe, Lancome
Jersey City, New Jersey
07.2021 - 10.2023
- Designed network architecture for high-performance communication systems.
- Streamlined network evaluations to identify inefficiencies and enhance system performance.
- Implemented troubleshooting techniques, resolving issues swiftly and boosting client satisfaction.
- Managed Cisco Meraki Center to optimize overall network efficiency.
- Installed and configured routers and switches to improve network performance.
- Maintained inventory and network information in SharePoint and spreadsheets.
- Compiled and analyzed data to prepare reports on monthly call volumes.
- Contributed creative solutions, elevating team performance and achieving service goals.
Senior Network Engineer
Alterego Technology Limited
Vadodara, Gujarat, India
11.2019 - 07.2021
- Oversaw management of Fortinet, VMware, Ruckus, Xirrus, and Dell EMC products.
- Collaborated with sales team on pre-sales activities to boost operational efficiency.
- Defined customer-centric business strategies and contributed to company forecasts.
- Managed entire sales cycle, including customer meetings, POCs, and technical presentations.
- Led large enterprise projects by defining milestones and ensuring complete execution.
- Engaged with OEM vendors for product evaluations and maintaining relationships.
- Implemented SOC with SIEM, FortiAnalyzer, and log analysis tools while leading SOC team.
- Coordinated cross-functional teams to enhance project delivery and ensure documentation compliance.
Network Engineer
Alterego Technology Limited
Vadodara, Gujarat , India
08.2015 - 11.2019
- Managed global network support to enhance connectivity and security.
- Configured and optimized routers to ensure reliable performance.
- Implemented WAN design to reduce failures through strategic planning.
- Resolved complex LAN/WAN issues, significantly improving customer satisfaction.
- Upgraded FortiOS on switches and routers to enhance performance.
- Collaborated with cross-functional teams to coordinate upgrades, minimizing downtime.
- Streamlined documentation processes for faster troubleshooting and improved response times.
Network Support Engineer
Wipro Technologies
Vadodara, Gujarat, India.
08.2013 - 08.2015
- Defined project scope and collaborated with engineers to align hardware and software requirements.
- Implemented security solutions to enhance reliability and safety of network infrastructure.
- Resolved connectivity issues remotely, ensuring seamless operations and client satisfaction.
- Delivered technical support for network infrastructure to maintain operational efficiency.
Education
Bachelor of Computer Applications - Computer And Information Sciences
Sardar Patel University
Vallabh Vidyanagar, Gujarat , India04-2013
Skills
- Network troubleshooting
- Packet-level analysis
- Firewall configuration
- Switching topology support
- Network security measures
- Network performance monitoring
- Customer relationship management
- Vendor coordination
- Cross-functional collaboration
- Relationship building
Certification
- Fortinet Network Security Expert : FCF , FCA & NSE4 Certified
- Cisco Certified Network Associate – Routing and Switching (CCNA - R&S)
- AWS Cloud Practitioner
- Azure Fundamentals ( AZ-900 )
Timeline
Technical Support Engineer
Fortinet
07.2024 - Current
Network Engineer
Interglobe IT
05.2024 - 07.2024
Senior Network Engineer
Subway
11.2023 - 05.2024
Network Engineer Team Lead
L'Oreal Luxe, Lancome
07.2021 - 10.2023
Senior Network Engineer
Alterego Technology Limited
11.2019 - 07.2021
Network Engineer
Alterego Technology Limited
08.2015 - 11.2019
Network Support Engineer
Wipro Technologies
08.2013 - 08.2015
Bachelor of Computer Applications - Computer And Information Sciences
Sardar Patel University
Networking devices
- Fortiswitch, FortiAP,Fortigate, Fortianalyzer, FortiManager
- Cisco Meraki Firewall ,switches & AP.
- Xirrus & Ruckus Wireless.
Technical Expertise
- Network & Routing protocols : IPv4, IPv6, DNS, TCP, UDP, RADIUS, STP, VTP, RSTP, MSTP, SNMP, NTP, DHCP, ICMP, IGMP, ARP, Ethernet, FTP, RSVP, LDP
- NetworkingConcept : MPLS, ipsec, IP subnetting, MAC Address, NAT, PAT, Multicast, CoS, QoS, OSI model, TCP/IP model, VLAN, 802.1Q, LAN, WAN, ACLs, SD-WAN
Tools
- Wireshark, Cisco Packet Tracer, GNS3, Microsoft Visio , VMWARE
References
References available upon request.
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