Nikyria Stroud
Houston,Texas
Summary
Dedicated person professional with knowledge of service multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Push to thrive in anything I do.
Overview
4
4
years of professional experience
Work History
Hiring and Recruiting Manager
The Liberty Group Apartment Staffing
08.2022 - 05.2023
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Met with managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- set up training and hire dates
Senior Claims Representative
Sedgwick
03.2021 - 05.2023
- Recommended and set reserves based on expected payouts.
- Issue payout and adjust payment issues with Customers Claims
- Collaborated with legal department on important claims.
- Updated field operations staff on status of open claims and current actions.
- Conducted investigations into complicated mid- and high-exposure claims.
- Worked productively in fast-moving work environment to process large volumes of claims.
Call Representative
Ross Dress For Less
04.2019 - 02.2020
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
GED -
Youth Challenge Academy
Savannah, GA12.2017
Skills
- Problem Resolution
- Human Resource
- People Oriented
- Flexibility
- Communication
- Develop Policies
Timeline
Hiring and Recruiting Manager
The Liberty Group Apartment Staffing
08.2022 - 05.2023
Senior Claims Representative
Sedgwick
03.2021 - 05.2023
Call Representative
Ross Dress For Less
04.2019 - 02.2020
GED -
Youth Challenge Academy
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