Summary
Overview
Work History
Education
Skills
Timeline
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Nila Gonzalez

Knoxville,TN

Summary

Accomplished Pest Control Technician with a proven track record at Anticemex Turner/Killingsworth, enhancing team skills and customer satisfaction. Elevated productivity and morale as a Field Supervisor at Pestguard's Residential Services. Expert in chemicals handling and fostering professional growth. Demonstrates dependability and a knack for resolving complaints, ensuring operational excellence.

Overview

21
21
years of professional experience

Work History

Pest Control Technician

Anticemex Turner/Killingsworth
01.2023 - 10.2024
  • Responded to customer inquiries and complaints regarding pest control services and solutions.
  • Improved response times to emergency pest outbreaks, ensuring rapid and effective resolution.
  • Inspected equipment for proper functionality to effectively facilitate application.
  • Trained new technicians in safety protocols and pest identification, enhancing overall skill set of team.

Field Supervisor

Pestguard's Residential Services
01.2013 - 12.2022
  • Elevated team morale and reduced turnover by recognizing outstanding performances and providing constructive feedback.
  • Enhanced team productivity by implementing efficient scheduling and task allocation strategies.
  • Monitored field operations closely to ensure all activities aligned with company's strategic goals.
  • Provided exceptional mentorship to junior staff members, fostering professional growth and development within the team.

Shift Supervisor

CVS/caremark
09.2003 - 12.2011
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Manatee High School
Bradenton, FL
08-1994

Skills

  • Chemicals handling
  • Clean driving record
  • Dependable and reliable
  • Data entry

Timeline

Pest Control Technician

Anticemex Turner/Killingsworth
01.2023 - 10.2024

Field Supervisor

Pestguard's Residential Services
01.2013 - 12.2022

Shift Supervisor

CVS/caremark
09.2003 - 12.2011

High School Diploma -

Manatee High School

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Nila Gonzalez