Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Nila Overton

Charlotte,NC

Summary

Healthcare professional and self-motivated remote customer service professional, accustomed to working independently with excellent time management. Skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Excellent verbal and written communicator with a strong background, cultivating positive relationships and exceeding goals.

Overview

9
9
years of professional experience

Work History

Care Coordinator LPN

ChartSpan
05.2024 - Current
  • Promoted patient satisfaction by addressing concerns, answering questions, and providing ongoing support throughout treatment processes.
  • Monitored and evaluated patient progress regularly in order to adapt care plans as necessary; maintaining optimal levels of support throughout the treatment period.
  • Demonstrated commitment to professional development through regular attendance at educational workshops and seminars relevant to the role of a Care Coordinator LPN.
  • Developed strong relationships with patients and families, establishing trust and fostering open communication channels.

Licensed Practical Nurse

Greenbrier Healthcare Center
05.2023 - 09.2023
  • Monitor patient's condition and assess their needs to provide the best possible care and advice
  • Observe and interpret patient's symptoms and communicate them to physician's
  • Perform routine procedures (blood pressure measurements, administering injections etc.)
  • Perform skilled charting via the point click care charting system
  • Adjust and administer patient's medication and provide treatments according to physician's orders
  • Provide instant medical care in emergencies
  • Supervise nursing assistants
  • Trained and supervised a team of 5 nursing assistants, resulting in a decrease in medication errors and improved efficiency in patient care
  • Successfully coordinated with physicians and nurses to provide exceptional patient care, resulting in a decrease in patient complaints
  • Trained nursing assistants in patient monitoring techniques, increasing efficiency and reducing patient wait times.

Practical Nursing Student

Hondros College
04.2022 - 04.2023
  • Maintained a 3.5 GPA throughout Practical Nursing program, demonstrating strong academic performance and dedication to learning
  • Developed strong communication skills through working with interdisciplinary teams to provide quality patient care
  • Assisted with administering medication to patients, maintaining 100% accuracy and promoting proper healing and recovery.

Remote Customer Service Specialist

Progressive Casualty Insurance
05.2021 - 03.2022
  • Take customer calls answering all customer questions
  • Confirm customer needs, and respond to customer feedback via phone, emails, or chat platforms, in timely fashion
  • Responding to customer complaints or inquiries
  • Building relationships with customers via phone, emails, or chat platforms
  • Demonstrated excellent communication and problem-solving skills
  • Resolved customer inquiries remotely, significantly reducing wait times and improving customer satisfaction
  • Successfully handled 50+ customer inquiries daily REMOTE, resulting in improved customer experience and reduced response time.

Relationship Manager

Bank Of America
06.2020 - 05.2021
  • Adept at assessing the financial needs of various clients
  • Extensive knowledge of common financial products and packages
  • Ability to determine client needs and seek pleasant resolutions
  • Excellent communications skills
  • Increased client satisfaction through regular communication and proactive problem-solving.

Personal Banker

Pnc Bank
03.2017 - 10.2018
  • Engaging Clients in sales conversations to identify appropriate financial solutions
  • Driving sales thru face to face as well as phone interactions
  • Increasing customer households
  • Focusing on client relations, while increasing customer service scores
  • Analyzed alerts and investigated transaction activity to detect any suspicions of money laundering or terrorist financing
  • Completed Suspicious Activity Reports
  • Applied knowledge of the money laundering process
  • Maintained proper banking center operations based on training, policy and procedure manual.

Store Manager

Shi By Journeys
05.2015 - 03.2017
  • Responsible for hiring and retaining all store employees
  • Managed and supervised 11 employees
  • Training management
  • Developed and implemented policies
  • Scheduling and maintaining payroll
  • Implemented new inventory management system, reducing stock loss by 25% and increasing sales by 15% in 6 months.

Education

Practical Nursing Diploma -

Hondros College of Nursing
Independence, OH

Skills

  • Administering Injections
  • Business Development
  • Communication
  • Customer Feedback
  • Customer Needs
  • Customer Relationship Management
  • Customer Satisfaction
  • Deadline Driven
  • Financial Services
  • Hard Working
  • Healthcare
  • Health Monitoring
  • Management
  • Nursing Care
  • Payroll Processing
  • Prioritization
  • Procedure Manual
  • Relationship Building
  • Retail Management
  • Sales Drive
  • Team Effectiveness
  • Team Management
  • Training Management
  • Troubleshooting
  • Verbal Communication
  • Written Communication
  • Care Planning
  • Quality Improvement
  • Geriatric Care
  • Diabetes management
  • Ethical Practice

Timeline

Care Coordinator LPN

ChartSpan
05.2024 - Current

Licensed Practical Nurse

Greenbrier Healthcare Center
05.2023 - 09.2023

Practical Nursing Student

Hondros College
04.2022 - 04.2023

Remote Customer Service Specialist

Progressive Casualty Insurance
05.2021 - 03.2022

Relationship Manager

Bank Of America
06.2020 - 05.2021

Personal Banker

Pnc Bank
03.2017 - 10.2018

Store Manager

Shi By Journeys
05.2015 - 03.2017

Practical Nursing Diploma -

Hondros College of Nursing

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Nila Overton