Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nilah Howard

Buffalo,NY

Summary

Adept Billing Specialist and Customer Service Representative with a proven track record at United Healthcare Group, enhancing billing accuracy and customer satisfaction. Mastered claims processing and patient engagement, boosting invoice payments by 30%. Skilled in data analysis and renowned for exceptional attention to detail and strategic planning, I excel in fast-paced environments, driving performance improvement.

Overview

2
2
years of professional experience

Work History

Billing Specialist

United Healthcare Group
Buffalo, NY
11.2023 - Current
  • processing payments, verifying insurance information, preparing invoices, and following up on outstanding accounts. They ensure that billing is accurate and timely, respond to patient billing inquiries, and may work with insurance companies to resolve claim issues.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Answered customer inquiries regarding billings, payments, account status.

Customer Service Representative

Progressive
Buffalo, NY
08.2022 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Education

Associate of Business Administration - Business Administration

Niagara County Community College
Sanborn, NY
05-2023

Skills

  • Claims Processing
  • Contract Preparation
  • Payment posting
  • Statement processing
  • Project Scheduling
  • Staff Coordination
  • Medical Billing
  • Patient Engagement
  • Documentation skills
  • Phone inquiries
  • Patient Registration
  • Performance Reviews
  • Business Administration
  • Expense Reporting
  • Performance Improvement
  • Staff Management
  • Customer service and support
  • Time management skills
  • Experience performing clerical duties
  • Skilled in [Software]
  • Attention to Detail
  • Data analysis skills
  • Strategic Planning
  • HR understanding
  • Office Management

Timeline

Billing Specialist

United Healthcare Group
11.2023 - Current

Customer Service Representative

Progressive
08.2022 - 07.2024

Associate of Business Administration - Business Administration

Niagara County Community College
Nilah Howard