Nilca Eliz Millán González
Houston,TX
Summary
Energetic, courteous and self-motivated customer service professional. Capable of balancing multiple task and priorities seamlessly while delivering the highest level of service.
Overview
20
20
years of professional experience
Work History
Office Manager
LA-Z-BOY Furniture Galleries
2022.04 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Press Machine Operator
Goodman Manufacturing
2019.04 - 2020.08
- Maintained detailed records of machine settings, production data, and material usage to facilitate accurate reporting and inventory management.
- Actively participated in weekly team meetings to discuss production goals, address potential issues, and share best practices among colleagues.
- Improved production efficiency by performing routine maintenance on press machines and ensuring optimal performance.
- Demonstrated adaptability by learning new technologies and adjusting to changes in job requirements as needed.
General Labor
Perdue Farms
2015.10 - 2018.10
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
- Contributed to successful project completions by providing essential support in various general labor tasks as needed.
- Identified manual processing deficiencies and instituted automation techniques, reducing manual labor 90% and increasing workflow efficiency 95%.
Patients Registration Assistant
Hospital Hima San Pablo
2007.03 - 2011.01
- Responsible for coordinating appointments, establishing priorities and making daily adjustments to provide beneficiaries with expeditions and caring services
- Initiating and performing all phases of administrative and clerical duties related with ambulatory medical care for patients.
- Welcomed as many as 70 patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Organized circulation desk with over 15 books and periodicals to be checked out.
Office Clerk
CEM (MULTIDISCIPLINARY STUDIES CENTER)
2006.01 - 2024.07
- Client service delivery, establishing workload priorities and daily office routine.
- Responded to inquiries from callers seeking information.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Increased office efficiency by maintaining accurate filing systems and streamlining administrative processes.
- Managed incoming calls and correspondence professionally, ensuring timely responses to clients and colleagues alike.
Administrative Assistant
M&M Cunseling Services
2005.01 - 2007.01
- Processing documents, making appointments, obtaining information to identify patient health needs.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed strategies to streamline and improve office procedures.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate Degree Secretarial Science -
Humacao Community College
Humacao, PRAdministrative course in clerical duties, medical plan billing and Audits for ambulatory patients of health service provider. -
CEM (Center for Multidisciplinary Studies)
Humacao, PRSkills
- Bilingual
- Word
- Excel XP
- Power Point
- Med One 2
- Electronic medical billing
- Hospital billing
- Data Entry
- Maintaining records
- Data Management
- Verbal Communication
- File Maintenance
- Administrative Support
- Records Management
- Basic accounting
- Office Administration
Specializedtraining
- Medical Plan audit seminar
- HIPPA Seminar
- Ergonomic Workshop
- FEMA Certificate of Achievement
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Manager
LA-Z-BOY Furniture Galleries
2022.04 - Current
Press Machine Operator
Goodman Manufacturing
2019.04 - 2020.08
General Labor
Perdue Farms
2015.10 - 2018.10
Patients Registration Assistant
Hospital Hima San Pablo
2007.03 - 2011.01
Office Clerk
CEM (MULTIDISCIPLINARY STUDIES CENTER)
2006.01 - 2024.07
Administrative Assistant
M&M Cunseling Services
2005.01 - 2007.01
Associate Degree Secretarial Science -
Humacao Community College
Administrative course in clerical duties, medical plan billing and Audits for ambulatory patients of health service provider. -
CEM (Center for Multidisciplinary Studies)
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