Nilda Dones
Lakeland ,FL
Summary
Adept at fostering team unity and enhancing productivity, I significantly improved customer satisfaction and reduced employee turnover at Lakeland Regional Health. My expertise in problem-solving and employee motivation, coupled with a knack for implementing effective safety protocols, underscores my commitment to excellence and organizational goals.
I am diligent with proven ability to manage and lead teams effectively. Successfully implemented process improvements that enhanced operational efficiency and team productivity. Demonstrated strong problem-solving and communication skills to drive team success.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor
Lakeland Regional Health
01.2009 - 09.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
High School Diploma -
Brookdale Community College
Lincroft, NJ06-1982
Skills
- Training and mentoring
- Customer service
- Employee motivation
- Processes and procedures
- Schedule development
- Policy enforcement
- Expectation setting
- Inventory oversight
- Department organization
- Team building
- Professionalism
- Problem-solving abilities
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Lakeland Regional Health
01.2009 - 09.2024
High School Diploma -
Brookdale Community College
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