Nilda Figueroa
Casselberry,FL
Summary
Developed strong customer service and operational management skills in fast-paced retail environment. Excels in team leadership, inventory management, and enhancing customer satisfaction. Seeking to transition these skills into new field, bringing track record of fostering positive customer experiences and improving store efficiency.
Overview
2026
2026
years of professional experience
Work History
Assistant Store Manager
Aldi USA
01.2022 - Current
- Implementing strong leadership skills to effectively manage a team of employees, providing guidance and support to achieve sales targets and delivering exceptional customer service. Store sales increased by 30% month to month since taking over as ASM.
- Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Utilize my excellent communication skills to build relationships with customers, ensuring their satisfaction and loyalty to the brand.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Store Associate
ALDI
- Provided support to fellow associates in various departments as needed, promoting cross-functional collaboration within the store team.
- Developed strong relationships with customers, resulting in repeat business and loyalty to the store.
- Assisted in the development and execution of store-wide sales initiatives, leading to growth in both revenue and customer base.
- Effectively executed opening and closing store operations as the sole key holder on duty.
Associate
ALDI
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Met or exceeded all KPI standards and metrics including ring speed, curbside shopping standards, and stocking goals.
Assistant Store Manager
Papa Gios
01.2019 - 01.2022
Education
Bachelor of Applied Science - Business and Organizational Leadership
Valencia Community College
01.2024
Skills
- Customer Service Excellence
- Effective Communicator
- Relationship building
- Empathy and patience
- Team Management
- Critical Thinking
- Time management
- Adaptability and flexibility
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Aldi USA
01.2022 - Current
Assistant Store Manager
Papa Gios
01.2019 - 01.2022
Lead Store Associate
ALDI
Associate
ALDI
Bachelor of Applied Science - Business and Organizational Leadership
Valencia Community College
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