Nilda Flores
Bronx,NY
Summary
A highly organized and reliable individual with a proven track record of taking on challenging tasks and meeting daily targets. Possesses excellent problem-solving skills and the ability to work independently without oversight. Skilled at multitasking and effectively communicating with people from diverse backgrounds. A dedicated team player committed to contributing to business success and increasing customer satisfaction.
Overview
21
21
years of professional experience
Work History
Maintenance Crew Member
Collins Building Services Inc.
New York, NY
09.2021 - 11.2022
- Swept and mopped floors, vacuumed carpets, and washed windows.
- Cleaned bathrooms, emptied trash bins, restocked supplies.
- Dusted surfaces in offices and classrooms to maintain a clean environment.
- Cleaned spills immediately using proper safety procedures.
- Scrubbed sinks, toilets, countertops, mirrors, walls and other surfaces.
- Disinfected public areas after use such as gymnasiums or auditoriums.
- Ensured safety protocols were followed at all times while performing duties.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
Matron
D&J Ambullette
Bronx, NY
07.2017 - 10.2019
- Instructed new employees on essential procedures such as strapping in wheelchairs and interacting with customers
- Managed daily tasks consistently and sought out opportunities to go beyond requirements
- Exceeded targets consistently by working hard and with strong attention to detail.
- Created a supportive environment where clients felt safe expressing themselves without fear of judgement or ridicule.
- Developed meaningful relationships with clients through active listening techniques and empathy.
- Engaged in creative problem solving techniques to handle challenging behaviors effectively while maintaining respect for the individual's dignity.
Cleaning Aeropostale
New York, NY
02.2013 - 04.2015
- Maintained cleanliness and hygiene standards in the facility's bathrooms, removed trash, restocked supplies and wiped down surfaces
- Kept floors clean with regular sweeping and mopping
- Inspected facilities consistently to identify cleaning and maintenance requirements
- Delivered fast, friendly, and knowledgeable support to customers every day.
Childcare provider
Bronx, NY
08.2007 - 04.2010
- Maintained a safe environment for children and provided activities that supplemented learning
- Rotated appropriate toys to maintain the child's interest in play
- Ensured client privacy in handling confidential family matters
- Provided in-home care for infants, toddlers, and children ranging from newborn to 13 years of age
- Accommodated last-minute schedule changes and followed parental guidelines and cultural mores when caring for children
- Cleaned and sterilized toys, equipment, and play areas every day to protect children from infection risks
- Engaged children with fun crafts such as painting and drawing to expand their creative abilities
- Assisted older children with elementary-school homework, including reading, writing, and mathematics
- Helped school-age children with homework and prepared activities during summer hours
- Supervised children at play and monitored activities for safety
- Helped prepare preschool-aged children for kindergarten by introducing basic concepts such as the alphabet, numbers, colors, and shapes.
Cashier
Essentials
New York, NY
10.2001 - 02.2003
- Solved customer complaints and issued credits for returned merchandise
- Demonstrated thorough knowledge of products sold to assist customers in locating and purchasing items
- Engaged customers and built connections using a positive, upbeat attitude
- Stayed informed about policy changes and promotions to serve customers with current information better
- Assisted cashiers in balancing cash tills at the end of the shift
- Delivered speedy and expert service for all customer needs
- Collaborated well with team members to carry out daily assignments and achieve team targets
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
Education
BBA - Health Services Administration
Monroe College
The Bronx, NY06-2025
Associates - Human Resources
Monroe College
06.2023
GED -
Monroe College
The Bronx, NY06-2022
Skills
- Problem-solving: Ability to quickly analyze and solve problems
- Verbal communication: Excellent communication skills, with the ability to effectively communicate with people from diverse backgrounds
- Social development oversight: Ability to manage and support the social development of children
- Good hygiene practices: Skilled at maintaining cleanliness and hygiene standards
- Attention to detail: Strong attention to detail, with a focus on completing work quickly and accurately
- Multitasking: Ability to handle multiple tasks simultaneously
- Child development support: Knowledgeable in child development and able to support children's learning and growth
- Structured activity planning: Proficient in planning and organizing structured activities for children
Timeline
Maintenance Crew Member
Collins Building Services Inc.
09.2021 - 11.2022
Matron
D&J Ambullette
07.2017 - 10.2019
Cleaning Aeropostale
02.2013 - 04.2015
Childcare provider
08.2007 - 04.2010
Cashier
Essentials
10.2001 - 02.2003
BBA - Health Services Administration
Monroe College
Associates - Human Resources
Monroe College
GED -
Monroe College
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