Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing 8 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about 5 regulations and standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
NILDA Gonzalez
NEWARK,New Jersey
Summary
Overview
14
years of professional experience
1
Language
Work History
Damascus Bakery Newark, NJ
Logistics Coordinator
09.2015 - Current
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Managed inventory levels to verify availability of stock for customer orders.
- Identified opportunities for inventory reductions.
- Analyzed customer requirements and provided customized logistics solutions.
- Built and established relationships with staff and vendors.
- Monitored and adjusted inventory levels according to demand.
- Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.
BJ WarehouseWayne, NJ
Recovery Clerk
10.2022 - 05.2023
Job overview
- Used customized ticketing system and kept detailed notes and documentation on incidents.
- Developed, implemented and operated network system infrastructure and procedures.
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Established network shares and upgraded and configured hardware.
Us Corporate ServicesNewark, NJ
Warehouse Associate
01.2020 - 11.2021
Job overview
- Consistently lifted materials weighing as much as [Number] pounds.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified vendors.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Completed cycle counts and monthly inventory.
- Conducted regular inspections and audits to check quality and verify inventory levels.
Hello Fresh WarehouseNEWARK, New Jersey
Production Worker
07.2013 - 05.2014
Job overview
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Organized work to meet demanding production goals.
- Weighed and measured items to prevent waste and meet quality standards.
- Used equipment properly to avoid workplace hazards or injuries.
- Inspected and adjusted work performed to meet expectations.
Taco BellNEWARK, New Jersey
Shift Leader
09.2009 - 10.2012
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Barringer Arts High SchoolNewark, NJ
High School Diploma
06.2009 - 06.2009
University Overview
Availability
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Quote
Judge a man by his questions rather than his answers.
Skills
Shipping Documentation
Operational efficiency
Spreadsheet tracking
Inventory management procedures
Supply system accounting
Training expertise
MS Office
Timeline
Recovery Clerk
BJ Warehouse
10.2022 - 05.2023
Warehouse Associate
Us Corporate Services
01.2020 - 11.2021
Logistics Coordinator
Damascus Bakery
09.2015 - Current
Production Worker
Hello Fresh Warehouse
07.2013 - 05.2014
Shift Leader
Taco Bell
09.2009 - 10.2012
Barringer Arts High School
High School Diploma
06.2009 - 06.2009