Summary
Overview
Work History
Education
Work Availability
Quote
Skills
Timeline
Hi, I’m

NILDA Gonzalez

NEWARK,New Jersey

Summary

Well-qualified proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced customer service professional bringing 8 years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Knowledgeable about 5 regulations and standards. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
years of professional experience
1
Language

Work History

Damascus Bakery
Newark, NJ

Logistics Coordinator
09.2015 - Current

Job overview

  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Generated documentation and information required for customer shipments.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Tracked orders and notified customers of status or potential delays.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Identified opportunities for inventory reductions.
  • Analyzed customer requirements and provided customized logistics solutions.
  • Built and established relationships with staff and vendors.
  • Monitored and adjusted inventory levels according to demand.
  • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.

BJ Warehouse
Wayne, NJ

Recovery Clerk
10.2022 - 05.2023

Job overview

  • Used customized ticketing system and kept detailed notes and documentation on incidents.
  • Developed, implemented and operated network system infrastructure and procedures.
  • Collaborated with various groups to troubleshoot and resolve build and deployment issues.
  • Established network shares and upgraded and configured hardware.

Us Corporate Services
Newark, NJ

Warehouse Associate
01.2020 - 11.2021

Job overview

  • Consistently lifted materials weighing as much as [Number] pounds.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Completed cycle counts and monthly inventory.
  • Conducted regular inspections and audits to check quality and verify inventory levels.

Hello Fresh Warehouse
NEWARK, New Jersey

Production Worker
07.2013 - 05.2014

Job overview

  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Resolved issues quickly to maintain productivity goals.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected and adjusted work performed to meet expectations.

Taco Bell
NEWARK, New Jersey

Shift Leader
09.2009 - 10.2012

Job overview

  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Developed effective improvement plans in alignment with goals and specifications.

Education

Barringer Arts High School
Newark, NJ

High School Diploma
06.2009 - 06.2009

University Overview

Availability
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Skills

Shipping Documentation

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Timeline

Recovery Clerk
BJ Warehouse
10.2022 - 05.2023
Warehouse Associate
Us Corporate Services
01.2020 - 11.2021
Logistics Coordinator
Damascus Bakery
09.2015 - Current
Production Worker
Hello Fresh Warehouse
07.2013 - 05.2014
Shift Leader
Taco Bell
09.2009 - 10.2012
Barringer Arts High School
High School Diploma
06.2009 - 06.2009

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NILDA Gonzalez