Nilda L. Berrios-Rivera
Cleveland,USA
Summary
Experienced and reliable Collections Specialist with a proven track record of consistently meeting and exceeding high productivity, quality, and performance standards. Adept at efficiently managing collections processes and resolving customer issues in a timely manner. Strong work ethic and commitment to delivering exceptional results. Eager to contribute knowledge and expertise to a company that values excellence and fosters professional growth.
Overview
45
45
years of professional experience
Work History
Collections Agent
JP Recovery Services
01.2017 - Current
- Collecting outstanding Hospital debts
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Built rapport with customers by demonstrating anunderstanding of their situation while seeking fair resolutions.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Comercial Lines Customer Service
Progressive Insurance
01.2016 - 07.2016
- Assisting Insured and Agents with Billing, Documents and Endorsements
- Responded to customer requests for products, services, and company information.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Fostered strong relationships with policyholders to promote loyalty and retention.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
Bilingual Customer Service and Sales Representative
Amerimark LLC
03.2007 - 08.2015
- Assisting Customer resolving problems with their orders
- Sales of Programs that will help our customers save money
- Translation on documents from English to Spanish
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Sales Representative
Power Direct
02.2005 - 02.2007
- Sales of different products and services offered by the company
- This was usually done by cold calling customers to businesses or their homes
Customer Service and Sales Representative
HSBC
11.2003 - 01.2005
- Credit Card Insurance Sales
- Translation of Document
- Training new Employees to the Spanish team
Nephrology or Renal Nurse
Fresenious Kidney Care
07.1990 - 10.2000
- Monitoring patients, Ensuring equipment run properly, Running dialysis machines, Preparing vascular access, Recording treatments, Managing Multiple Patients, Adjusting Care Plans
- Performed routine wound care and dressing changes on schedule.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Evaluated patient histories, complaints, and current symptoms.
- Recorded details regarding therapies to keep patient charts updated.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Service Representative
Social Security Administration
11.1985 - 05.1990
- Responsible for filing disability, retirement and survivor benefits by phone
- Answering all inquiries by beneficiaries
Housewife
02.1982 - 11.1985
- Responsible for all aspects of maintenance of a house
- Food preparing
- Maintaining a safe and clean environment for all members of the family
- Budget balancing
Telecommunications Center Operator
United States Army
10.1979 - 02.1982
- Working in a telecommunications center receiving and sending telecommunications messages
Education
12th Grade -
Antonio Sarriera High School
Associate - Nursing
Puerto Rico Junior College
Telecommunications Center Operator -
United States U.S. Army Signal School
Skills
- Collections processing
- Credit adjustments
- Debt management
- Fair debt practices
- Billing and collections best practices
- Goal orientation
Workauthorization
Authorized to work in the US for any employer
Desiredjobtype
Full-time
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Collections Agent
JP Recovery Services
01.2017 - Current
Comercial Lines Customer Service
Progressive Insurance
01.2016 - 07.2016
Bilingual Customer Service and Sales Representative
Amerimark LLC
03.2007 - 08.2015
Sales Representative
Power Direct
02.2005 - 02.2007
Customer Service and Sales Representative
HSBC
11.2003 - 01.2005
Nephrology or Renal Nurse
Fresenious Kidney Care
07.1990 - 10.2000
Service Representative
Social Security Administration
11.1985 - 05.1990
Housewife
02.1982 - 11.1985
Telecommunications Center Operator
United States Army
10.1979 - 02.1982
Associate - Nursing
Puerto Rico Junior College
Telecommunications Center Operator -
United States U.S. Army Signal School
12th Grade -
Antonio Sarriera High School
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