Nilda Navarro
DALY CITY,CALIFORNIA
Summary
Dynamic professional with a proven track record in operational management and procurement strategy at Phoenix Petroleum Philippines. Expert in supplier negotiation and customer service training, driving efficiency and satisfaction. Successfully developed procedures that enhanced service delivery, resulting in improved customer feedback and operational excellence.
Overview
2024
2024
years of professional experience
Work History
Enterpreneur
Bubble Milk Tea House
2020 - 01.2024
- Managed the operations of the entire store and ensured that target daily sales is achieved.
- Developed and implemented operational procedures to enhance service efficiency.
- Trained and mentored staff on customer service techniques and product knowledge.
- Ensured that customer satisfaction is achieved thru good service.
- Analyzed customer feedback to refine menu offerings and improve satisfaction rates.
Group Purchasing Head
Phoenix Petroleum Philippines
05.2016 - 12.2019
- Ensured that purchased goods and services meet the organization's quality standards and requirements.
- Identified and developed new suppliers for goods and services, evaluated their qualifications, and built and maintained strong relationships with them.
- Negotiated prices, delivery schedules, payment terms, and service level agreements with vendors to get the best possible value for the organization.
- Identified opportunities to reduce costs through strategic purchasing and sourcing.
- Ensured all procurement activities comply with company policies, procedures, and relevant regulations.
- Monitored and ensured that business units' KPIs are achieved.
Procurement & Logistics Executive
Elbau Singapore
04.2011 - 12.2012
- Prepared regular reports on procurement activities, spending, and savings.
- Presenting the findings to management.
- Ensuring all purchases adhere to company policies, and relevant regulations.
- Identifying and implementing ways to streamline procurement processes.
- Creating abd issuing purchase orders
- Tracking order status and ensuring timely deliveries
- Resolving discrepancies or issues with orders.
Purchaser
McConnell Dowell SEA Ltd
05.2006 - 01.2011
- Identifying and evaluating potential suppliers
- Requests suppliers for quotations.
- Evaluates and recommends awards to the winning bidder.
- Prepares purchase orders, tracks deliveries, and receives and documents incoming goods..
- Maintains accurate records of purchases, pricing, and supplier information.
Marketing Analyst
Petron Corporation
07.1988 - 01.2003
- Analyzed market trends to inform strategic marketing decisions and optimize campaign effectiveness.
- Developed comprehensive reports on consumer behavior, enhancing understanding of target demographics.
- Utilized advanced analytics tools to track and measure marketing performance metrics consistently.
- Coordinated cross-functional teams to implement integrated marketing strategies across multiple channels.
Education
Bachelor of Arts - Economics
Saint Louis University
Baguio City, Philippines03-1988
Skills
- Operational management
- Customer service training
- Procurement strategy
- Supplier negotiation
Languages
English
Full Professional
Interests
- Offering time to serve as lector and commentator in our local Parish Catholic church for the last three years
- Adventure Travel with my family and friends from time to time
- I enjoy helping others and giving back to the community
- Being an introvert, I usually stay home and enjoy cooking doing some household chores I love cooking for my family
Timeline
Group Purchasing Head
Phoenix Petroleum Philippines
05.2016 - 12.2019
Procurement & Logistics Executive
Elbau Singapore
04.2011 - 12.2012
Purchaser
McConnell Dowell SEA Ltd
05.2006 - 01.2011
Marketing Analyst
Petron Corporation
07.1988 - 01.2003
Enterpreneur
Bubble Milk Tea House
2020 - 01.2024
Bachelor of Arts - Economics
Saint Louis University