Nilda Nesby

• Managed employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team , fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Trained, coached and mentored staff
• Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.

• Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
• Drove revenue growth

Execute comprehensive employee training program, elevating staff skills and improving service delivery.

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.