Executive Housekeeping Manager
Hampton & Home 2 Suites by Hilton
Bensalem, PA
02.2014 - 03.2017
- Developed and implemented hotel standard operating procedures for the housekeeping department.
- Analyzed guest feedback to identify areas of improvement in housekeeping services.
- Created schedules for staff to ensure adequate coverage at all times.
- Inspected rooms on a regular basis to verify that they meet quality standards.
- Ordered supplies, equipment, and chemicals necessary for daily operations.
- Maintained accurate records of inventory levels, cleaning supplies, and equipment repairs.
- Provided guidance and assistance to staff during peak periods or when needed.
- Implemented new technologies such as automated check-in and check-out systems.
- Advised management on best practices for maintaining a safe work environment.
- Prepared and distributed assignment sheets to assigned staff.
- Managed team of employees, daily progress reports and overall project planning.
- Recruited and hired workers, in addition to supervising and monitoring daily performance.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Swept and damp-mopped private stairways and hallways.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Mixed water and detergents or acids to prepare cleaning solutions.