NILDO DESIR
Hollywood,FL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Life & Health Insurance Agent
Legacy Partners Insurance & Financial Services
Champions Gate , FL
03.2024 - Current
- Scheduled appointments with prospective clients to discuss available health insurance plans.
- Developed and maintained relationships with clients to ensure satisfaction with services provided.
- Identified customer needs, analyzed data, and recommended appropriate products and services.
Professional Tax Preparer
NILDO TAX SERVICES CORP
MIRAMAR , FL
06.2007 - Current
- Prepared federal, state, and local tax returns with attention to detail and accuracy.
- Submitted completed tax forms electronically using professional software programs.
- Organized, reviewed, and analyzed client financial records for accuracy.
- Identified potential deductions or credits that could significantly lower taxes owed by clients.
- Provided guidance on how to properly file amended returns when errors were identified in previously filed returns.
- Assisted taxpayers with audited returns by providing requested paperwork within specified deadlines.
- Monitored upcoming filing deadlines and alerted clients accordingly.
- Developed relationships with new customers through referrals from existing customers.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Manager/Dispatcher
LUCRATIVE TRANSPORTATION & LOGISTICS LLC
MIAMI , FL
09.2019 - 09.2023
- Created and maintained daily, weekly, and monthly reports of all dispatching activities.
- Organized routes for drivers to maximize efficiency.
- Monitored and tracked the progress of drivers and shipments to ensure on-time delivery.
- Developed policies for driver safety and customer service.
- Trained new staff members in proper dispatch procedures.
- Ensured that all vehicles met DOT standards for safety inspections.
- Coordinated communication between warehouse personnel, customers, and drivers via phone or radio transmissions.
- Resolved customer complaints regarding shipment delays or damages promptly.
- Scheduled maintenance appointments for fleet vehicles when necessary.
- Verified that all freight was properly documented before loading onto trucks.
- Maintained compliance with local laws related to transportation regulations.
- Utilized GPS systems to track vehicle locations in real time.
- Investigated any accidents involving company vehicles.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Updated records in the database regarding driver certifications or qualifications.
- Employed and trained [Number] new recruits according to established guidelines to improve efficiency and productivity.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
- Dispatched drivers to meet daily delivery needs for company customers.
- Addressed questions, problems or requests for service or equipment.
- Received or prepared work orders.
Medical Courier
Quality Transportation
Pompano Beach , FL
11.2014 - 07.2018
- Delivered medical supplies and equipment to healthcare facilities.
- Managed multiple routes concurrently while meeting all deadlines.
- Processed paperwork associated with deliveries accurately and efficiently.
- Ensured timely pick up and delivery of packages within designated time frames.
- Provided exceptional customer service during interactions with clients.
- Collected payments from clients upon completion of deliveries when applicable.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Obtained official signatures and required payments for different types of deliveries.
- Sorted parcels according to delivery route.
Independent Contract Driver
COASTAL COURIER ,INC
Fort Lauderdale , FL
05.2012 - 10.2017
- Delivered goods to customers in a timely manner while ensuring safety and accuracy of items.
- Performed daily pre-trip inspections on vehicles prior to departure.
- Provided excellent customer service throughout the entire delivery process.
- Ensured cargo was loaded properly and securely according to regulations and company policies.
Pharmacy Technician
CVS/caremark
Miramar , FL
03.2006 - 09.2013
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Associate of Applied Science - Biology
Miami Dade College
Miami, FL07.2013
Skills
- Negotiation abilities
- Bookkeeping Support
- Customer Engagement
- Attention to Detail
- Multitasking
Certification
- Florida real estate license
- Life & Health insurance license
Timeline
Life & Health Insurance Agent
Legacy Partners Insurance & Financial Services
03.2024 - Current
Manager/Dispatcher
LUCRATIVE TRANSPORTATION & LOGISTICS LLC
09.2019 - 09.2023
Medical Courier
Quality Transportation
11.2014 - 07.2018
Independent Contract Driver
COASTAL COURIER ,INC
05.2012 - 10.2017
Professional Tax Preparer
NILDO TAX SERVICES CORP
06.2007 - Current
Pharmacy Technician
CVS/caremark
03.2006 - 09.2013
Associate of Applied Science - Biology
Miami Dade College
- Florida real estate license
- Life & Health insurance license
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