Hardy Dorsey
Atlanta,GA
Summary
Customer service professional dedicated to effective team management and customer satisfaction. Strength in training and development, client relations and problem solving. Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Overview
9
9
years of professional experience
Work History
Customer Service Manager
WALMART
Alpharetta, GA
09.2015 - 12.2015
- Managed and ensured the front line customer service integrity of the day to day operations
- Responsible for resolving customer conflicts
- Lead a team of associates and works closely with management on customer service initiatives.
- Trained staff on operating procedures and company services.
- Trained new cashiers on procedures, customer service and sales techniques. Performed register audits.
Donor Door Associate
GOODWILL OF NORTH GEORGIA
Johns Creek, GA
04.2015 - 09.2015
- Greeted donor customers with courtesy and unloaded donated goods from vehicles.
- Referred customers' complaints or inquiries to management.
- Met all customer call guidelines including service levels, handle time and productivity.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Student
Liberty University Online
08.2011 - 05.2015
Customer Service Representative
RYLA Teleservices
Atlanta, GA
12.2010 - 12.2011
- Delivered scripted sales talks, describing products and services for contracted major companies.
- Encouraged callers to upgrade, taking advantage of available plans.
- Completing call logs and call reports as necessary and updating them in the database.
- Answered an average of 40 to 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Retail Assistant Manager
PETCO Corporation
Atlanta, GA
07.2006 - 11.2008
- Experienced in overseeing multi-shift retail store operations Key holder,
- Responsible for opening and closing, including bank deposits Demonstrated ability to achieve sales and profit goals.
- Led and motivated the store team of 17 employees to increase sales and ensure efficiency.
- Experienced in complaint resolution, assisting customers and ensuring their satisfaction.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
Bachelor's Degree - Psychology
Liberty University Online
Lynchburg, VACurrent
Skills
- Exceptional interpersonal communication
- MS Office expert
- Exceptional telephone etiquette
- Microsoft Outlook, Word and Excel
- Skilled trainer
- Excellent time management skills
- Effective problem solver
- Negotiation expert
Accomplishments
- Collaborated with team of 17 to 25 team members in the development of sales and company projects.
- Promoted to Key Holder after only 3 months of employment.
- Managed and led a team of 25 Retail Sales Associates.
- United States Navel Reserves, Huntsville, AL Honorable Discharge
Timeline
Customer Service Manager
WALMART
09.2015 - 12.2015
Donor Door Associate
GOODWILL OF NORTH GEORGIA
04.2015 - 09.2015
Student
Liberty University Online
08.2011 - 05.2015
Customer Service Representative
RYLA Teleservices
12.2010 - 12.2011
Retail Assistant Manager
PETCO Corporation
07.2006 - 11.2008
Bachelor's Degree - Psychology
Liberty University Online
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