Nile Francis
Charlotte,NC
Summary
Dynamic professional with a proven track record at Coduent Communications, excelling in customer relationship management and critical thinking. Adept at enhancing team productivity and resolving complex issues, I bring strong organizational skills and a personable approach to every interaction, ensuring exceptional service and satisfaction.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Teaching Assistant
Charlotte Mecklenburg School System
Charlotte, NC
10.2023 - Current
- Supported students with learning challenges through personalized guidance and resources.
- Managed classroom behavior by implementing positive reinforcement strategies.
- Facilitated communication between teachers, students, and parents regarding academic progress.
- Assisted teachers in preparing instructional materials and classroom activities.
- Organized and maintained classroom supplies and learning tools efficiently.
- Participated in staff meetings to discuss student needs and educational strategies.
- Supervised children during recreational activities to ensure safety and engagement. and participated with children in activities.
Fork Lift Operator
T.J Maxx Distribution Center
Charlotte, NC
08.2021 - 10.2023
- Operated forklifts to move merchandise efficiently within the distribution center.
- Loaded and unloaded trucks while adhering to safety protocols and standards.
- Organize and secure materials, such as boxes, bales, pallets, and super stacks, in a safe way.
- Pick orders from inventory using a pick sheet.
- Shrink-wrap pallets to prepare them for shipping.
- Monitor and maintain inventory.
- Weigh products and/or loads, and record weight.
- Transport hazardous materials safely within the facility.
- Report any faulty equipment, damage to racks, or other potential safety hazards.
- Conducted routine inspections on equipment to ensure operational safety and reliability.
- Organized warehouse inventory to facilitate quick access and efficient retrieval.
Customer Service Representative II
Coduent Communications
Tallahassee, FL
07.2018 - 08.2019
- Handled member’s questions regarding their Medicare, Medicaid or Aetna insurance benefits and billing
- Handled escalated calls from displeased members
- Explained adjudicated claims to member such as why they were approved or denied, and reimbursement amounts
- Helped members file appeals and grievances
- Mentored new CSRs that were new on the production floor
Customer Service Representative
Bridgecrest
Mesa, Arizona
08.2019 - 07.2019
- Improved team productivity and quality performance through established scorecard metrics
- Delegated daily/weekly assignments to team
- Onboarded new employees
- Responded to more than 50 inbound texts and 70 inbound service calls daily, assisting customers with the resolution of various malfunctions.
- Advocated for both customers and organization through various systems, tools, and policies.
Education
GENERAL STUDIES -
MESA COMMUNITY COLLEGE
MESA, AZ01.2012
Skills
- Customer relationship management
- Detailed and organized
- Microsoft Office Suite
- Intermediate computer skills
- Team oriented
- Efficient
- Personable
- Critical thinking
- Cash handling
- Time management
- Adaptability
- Typing 60 WPM
References
Available Upon Request
Certification
NC Driver's license
Timeline
Teaching Assistant
Charlotte Mecklenburg School System
10.2023 - Current
Fork Lift Operator
T.J Maxx Distribution Center
08.2021 - 10.2023
Customer Service Representative
Bridgecrest
08.2019 - 07.2019
Customer Service Representative II
Coduent Communications
07.2018 - 08.2019
GENERAL STUDIES -
MESA COMMUNITY COLLEGE