Office & Operations Specialist with proven expertise in project management and vendor relations at BlueOptima SAAS Private Limited. Successfully led the Enablement Document Management Project, enhancing organizational efficiency. Demonstrated strong problem-solving abilities and employee engagement skills, implementing innovative programs that maintain operational continuity and ensure compliance with safety regulations.
Overview
7
7
years of professional experience
Work History
GLOBAL OFFICE & OPERATIONS SPECIALIST
BlueOptima SAAS Private Limited
Bangalore, India
08.2023 - Current
Led 9,180 sq. ft. Office build-out in 90 days; managed infrastructure setup, vendor coordination, and execution.
Improved G-Drive document access by 50% by implementing structured folder systems and role-based permissions.
Managed procurement (OPEX and CAPEX), including vendor evaluation, PO management, and delivery tracking.
Partnered with Finance to ensure timely invoice processing and utility bill payments.
Oversaw critical infrastructure: fire safety systems, UPS units, electrical systems, and server room maintenance.
Administered monthly Sodexo recharges and annual group health insurance renewals for all India employees.
Delivered HR reports (attendance, access), and maintained employee records.
Supported senior leadership with travel booking, calendar scheduling, and meeting logistics.
Coordinated internal events: venue booking, catering, materials, and communication.
Launched the “Employee Spotlight” newsletter and peer appreciation program, with a points-based reward system.
Managed laptop provisioning, user onboarding/offboarding, and access control.
Maintained IT inventory using Snipe-IT, and ensured optimal stock availability.
Provided basic IT support and troubleshooting to internal users.
OFFICE & OPERATIONS ASSOCIATE
BlueOptima SAAS Private Limited
Bangalore, India
07.2022 - 07.2023
General Administration Work, Facility Management, and weekly bill submission of the regular expenses and for the vendors.
Stock keeping of the snacks and orders to maintain things.
Manage purchase management & Vendor Management.
Ties up with hotels for corporate rates, Employee Engagement.
Team Event, Social and Meet-up - Research, negotiate, order confirmation, and entire coordination. Part of the planning committee for the Global Meet-up in Thailand for 300-plus employees.
Welcome kit arrangements & First day office introduction, and introduction to the services and key stakeholders.
Access card activation and general FAQs.
Office Expansion Coordination work between Legal team and arranging office documents, visit to registrar office with signing authority, new office site visits, arranging and aligning visits for various work like Matterport report, architect visits, project management company visit, etc.
Office Corporate Apartment search, engage with real estate agents, understand the market, convey our requirements, visit shortlisted options, present the same to management for approval, and legal review of the agreement. Working on platforms such as Jira, Hibob & Confluence.
ADMINISTRATION EXECUTIVE
The Indian Hotels Company Limited
Mumbai, India
09.2020 - 07.2022
General Administration: Manage the daily office operation, take the initiative to resolve problems within specified policies and guidelines, and determine when executive actions are required to provide the appropriate recommendation.
Providing administrative support to the departments or projects, as needed.
To be responsible for tracking, maintaining a record of, and ensuring the payment of bills. New Joiner & Leaver: Arranging workstations and basic facilities for new joiners.
To check the employee clearance form when the employee retires or leaves the company.
Agreement and Policies: Formulating policies governing the admin activities and functions.
To handle the L&L Agreement, renovation, and AMC services, I am responsible for housekeeping and managing all support staff travel arrangements.
To handle new accommodation requests and manage requirements in the accommodation, such as repairs, maintenance issues, etc.
Upkeep and maintenance of all company-owned assets, accommodation.
Handling the movement of household goods as per employee transfers.
Purchase to coordinate with the IT department for the purchase of new telecom connections, Wi-Fi connections, and help them to do documentation from the company side.
Managed all vendor relationships: communications, security, and cleaning services.
Executive - Central Materials Groups
The Indian Hotels Company Limited
Mumbai, India
05.2018 - 08.2020
Managed extensions and renewals of agreements and annual maintenance contracts (AMCs).
Processed Agreement Review Approvals (ARAs) via the e-sign platform, and coordinated digital signature workflows.
Negotiated procurement deals up to ₹1 lakh, securing cost-effective solutions and reliable vendor partnerships.
Issued accurate Purchase Orders (POs), and ensured timely dispatch and coordination with vendors.
Coordinated with vendors for RFQs, agreement preparation, amendments, and timely follow-ups.
Arranged product and material samples from vendors for review by the Associate Vice President, CMG.
Maintained a centralized contract repository in the Data Management System, ensuring visibility of finalized vendor rates.
Prepared and updated interoffice certificates (IOCs); shared with relevant business units, and maintained system records.
Organized departmental meetings and internal events, including catering and logistics.
Monitored and replenished departmental inventory and stationery to ensure uninterrupted operations.
Education
Graduate Diploma - Business Analytics
Cliniminds Institute
Delhi
08.2020
Bachelor of Information Technology -
G. M. Vedak College
Mumbai
03-2016
Skills
Project management and coordination
Office administration
Vendor management
Event logistics
Budget tracking
Problem solving
Inventory management
Process documentation
Planning and coordination
Decision making
Employee engagement programs
IT support and access control
Document management systems
Accomplishments
Supported the planning and logistics of a 300+ employee global meet-up in Thailand
Reduced vendor costs through contract renegotiation and market research
Successfully coordinated an end-to-end office expansion project across multiple stakeholders
Established a centralized and structured document management system for all Enablement departments, improving accessibility, clarity, and security of critical operational files
Initiated the 'Employee Spotlight of the Month' to highlight personal and professional stories, enhancing team recognition and visibility
Rolled out a points-based employee appreciation program for birthdays, milestones, and achievements to boost engagement and morale
Support Services Manager at Cloud Software Group (Formerly Citrix India Pvt Ltd)Support Services Manager at Cloud Software Group (Formerly Citrix India Pvt Ltd)