Nilesh Kisan Benke

• Responsible for the successful delivery of numerous programs concurrently, catering to the diverse spectrum of Healthcare Clinical Operations, ensuring all program milestone deliverables are completed and approved.

• Proactively engage with business owners and sponsors to refine program charters, collaborate with IT leadership on the identification and assignment of IT and business resources, and develop comprehensive program resource plans.

• Develop and maintain the overall program schedule and WBS, ensuring all underlying project schedules roll up appropriately, and actively contribute to the continuous improvement of program management best practices and tools.

• Represent the program in governance meetings, provide regular reporting and maintain ongoing communications to senior management, stakeholders, and executive sponsors, and ensure compliance to EPMO Governance audit requirements.

• Identify, log, and manage risk, implementing mitigation strategies and contingency plans (RAID management), and swiftly resolving or escalating program issues and blockers using company best practices.

Program Manager for a major healthcare payer provider in Pennsylvania, responsible for overseeing IT program deliveries.

• Managed the full program lifecycle, encompassing budget planning (including capture/consolidation of EPMO, IT, and business estimates), progress tracking, and ensuring projects were financially viable. Managed programs with budgets up to \text{\$12M} (Targeting the \text{\$10M+} JD requirement).

• Assessed, managed, and controlled program scope, schedule, and budget change impacts, ensuring assigned programs aligned with business strategy.

• Crucially drove cross-functional communication between impacted business and IT areas, bridging cultural gaps, and managing external/internal stakeholder management to build productive partnerships.

• Managed and fostered a collaborative, high-performing team environment, and consistently utilized client feedback-driven improvements for continuous process enhancement.

• Oversaw a diverse range of projects for prominent healthcare providers, covering Interoperability (InterOp), Business Intelligence (BI) and Analytics, Revenue Cycle Management (RCM), and Medicine School Data Warehouse establishment.• Led cross-functional teams, comprising up to 30 resources at a time, across various simultaneously running projects, demonstrating the ability to prioritize work and team assignments.• Honed skills in project planning, resource allocation, risk management, and client engagement, while actively contributing to portfolio growth through proposal preparations.

• Served as Agile Coach and Scrum Master, helping transform traditional project teams into Agile Squads.

• Applied strong knowledge of building Agile Tribes and Guilds, demonstrating the ability to mentor project managers and business analysts on Agile processes, techniques, and tools.

• Served as Systems Architect managing Fujitsu's internal and client-facing projects.
• Managed pre-sales operations and project initiation across diverse domains, including but not limited to Healthcare, BFSI, FMCG, and telecommunications.
• Transitioned across roles including developer, tech lead, analyst, and project manager over 7+ years at Fujitsu.

• Partnered with development and testing teams to engineer solutions that ensured functionality, scalability, and performance for client satisfaction.
• Leveraged visualization methods to enhance understanding of detailed analyses.

• SAP BusinessObjects Support Engineer. Supported US and CANADA regions with BusinessObjects WEBI and SDK issues.

• Accountable for rendering high-end development solutions to International as well as domestic clients. Developing Crystal Reports for generating complex reports on fly data Developing application using BOE SDK’s to include Business Objects functionalities. Managing client presentations